Tammy Miller
Clawson,MI
Summary
Dynamic retail leader with a strong focus on operational efficiency and customer satisfaction. Proven track record in team training initiatives that reduced attrition and elevated employee performance. Committed to fostering a positive work environment that encourages collaboration and open communication.
Overview
28
28
years of professional experience
Work History
General Manager
Jcpennys
Dearborn, Michigan
06.2024 - Current
- Directed daily operations to ensure efficient store management and customer satisfaction.
- Oversaw inventory management, ensuring optimal stock levels and product availability.
- Led team training initiatives to enhance employee performance and customer service skills.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed and implemented marketing plans to drive foot traffic and increase sales.
- Managed budget allocations, overseeing expenses to maintain financial health of the store.
- Fostered a positive work environment, encouraging teamwork and open communication among staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store manager
Home depot
Harrison, Ohio
11.1998 - 01.2024
- Cultivated positive staff morale through a fun, educational environment that fostered high employee engagement.
- Defined and implemented a formal operational processes resulting in a decrease in shrink and increased profits.
- Led a team of 200 employees, including a manager, providing training in merchandising and organizational functions.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Forecasted hours and promoted specialty areas in the store, achieving the lowest attrition rate in the district.
- Implemented diversity and inclusion standards for the district.
- Skills: Customer service, Time management, Leadership, Guest services, Increase morale, Operationally strong, Won 2 trips to Aruba from being top sales in region, Responsible for hiring and firing, Top training numbers in the district, Multiple associates promoted under me.
Education
High school -
John glenn
Westland, Mi 05.1985 - 06.1985
Skills
- Inventory management
- Operational strategy
- Customer relationship management
- Promotional planning
- Team training
- Training
- Leadership
- Employee engagement
- Problem solving
- Effective communication
- Succession planning
- Mentoring
- Customer service
Timeline
General Manager
Jcpennys
06.2024 - Current
Store manager
Home depot
11.1998 - 01.2024
High school -
John glenn
05.1985 - 06.1985