Tammy Mullendore
Hermitage,Tennessee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
GAP INC
Hermitage, United States
08.2016 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Warehouse Associate
Amazon
Mt. Juliet, Tennessee
09.2017 - 08.2018
- Worked safely around moving machinery.
- Always maintain production numbers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Bartender/Server
P.F. Chang's Bistro
Nashville, TN
07.2008 - 06.2018
- Cultivated warm relationships with regular customers.
- I created a loyal clientele
- Fast paced environment
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
GED Diploma
Skills
- Responding to Difficult Customers
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Associate
Amazon
09.2017 - 08.2018
Customer Service Representative
GAP INC
08.2016 - 05.2022
Bartender/Server
P.F. Chang's Bistro
07.2008 - 06.2018
GED Diploma