Tammy Nunez
Burleson,TX
Summary
Proven Radiology Scheduler with extensive experience at Cook Children's Medical Center, adept in patient scheduling and insurance verification. Excelled in managing high call volumes and coordinating efficient radiology appointments, demonstrating exceptional communication skills and a keen attention to detail. Trained new staff, ensuring seamless integration and maintaining HIPAA compliance.
Overview
14
14
years of professional experience
Work History
Radiology Scheduler
Cook Children's Medical Center
05.2022 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
Radiology Scheduler
Touchstone Medical Imaging
11.2010 - 05.2022
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
Skills
- Medical Office Experience
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Radiology Procedures Knowledge
- Data entry proficiency
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Self Motivation
Timeline
Radiology Scheduler
Cook Children's Medical Center
05.2022 - Current
Radiology Scheduler
Touchstone Medical Imaging
11.2010 - 05.2022
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