Summary
Overview
Work History
Skills
Timeline
Generic

Tammy Osborne

Nashville,TN

Summary

Customer-Oriented Store Manager experienced in retail operations and team leadership. Achieved revenue growth and customer loyalty through effective recruitment, training, and development of associates. Focused on enhancing operational efficiency and customer engagement to drive profitability and team success.

Overview

20
20
years of professional experience

Work History

Store Manager

Mapco
Nashville
08.2022 - Current
  • Managed MAPCO convenience store operations and daily floor readiness.
  • Supervised cashier performance and customer service on MAPCO shifts.
  • Trained team members on register use and store procedures.

Store Manager

Dollar General
Nashville, TN
01.2007 - 08.2022
  • Managed Dollar General operations and daily floor readiness.
  • Supervised cashier performance and customer service on Dollar General shifts.
  • Trained team members on register, stocking and store procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Skills

  • Retail operations
  • Store operations
  • Competitor monitoring
  • POS systems
  • Inventory control
  • Loss prevention
  • Cash management
  • Financial operations management
  • Sales analysis
  • Sales promotions
  • Merchandising displays
  • Pricing strategies
  • Store audits
  • Order management
  • Inventory forecasting
  • Team supervision
  • Team leadership
  • Training and mentoring
  • Recruiting and hiring
  • Performance metrics evaluation
  • Customer relations
  • Customer service
  • Conflict resolution
  • Problem solving
  • Performance reviews
  • Performance goals
  • Staff performance improvement
  • Market analysis
  • Competitor monitoring
  • Advertising and marketing
  • Program administration
  • Shift checklists
  • Supply ordering
  • Time management
  • Multitasking and organization
  • Attention to detail
  • Dependability
  • Positive demeanor
  • Team culture
  • Root-cause analysis
  • Inventory forecasting
  • Advertising and marketing
  • Positive demeanor
  • Performance reviews
  • Merchandise planning
  • Root-cause analysis
  • Market analysis
  • Staff performance improvement

Timeline

Store Manager

Mapco
08.2022 - Current

Store Manager

Dollar General
01.2007 - 08.2022
Tammy Osborne