Tammy Pandolfi
Bowling Green,KY
Summary
Experienced Front Desk Medical Receptionist specializing in appointment scheduling and patient support. Demonstrates strong performance under pressure, ensuring a smooth workflow. Proficient in resolving conflicts and addressing issues for both patients and staff efficiently.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
A Plus Healthcare
Brownsville, KY
07.2023 - Current
- Checked in patients and updated information in computer system efficiently.
- Prepared charts for new patients, ensuring completion of all necessary forms.
- Verified insurance coverage for appointments and collected required co-payments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Scheduled patient appointments, confirming accuracy of appointment times with providers.
Licensed Insurance Agent
Self Employed
Bowling Green, KY
04.2022 - Current
- Advised clients on insurance needs and coverage options tailored to individual requirements.
- Facilitated completion of applications and forms for enrollment processes.
- Cultivated relationships with existing customers to drive renewals and referrals.
- Provided guidance on effective utilization of coverage based on client circumstances.
- Responded to inquiries from potential customers regarding plan benefits and eligibility requirements.
Customer Service Representative
Shop HQ
Bowling Green, KY
01.2020 - 04.2022
- Resolved customer complaints promptly, ensuring satisfaction with services and products.
- Maintained detailed records of customer interactions for future reference and analysis.
- Assisted customers in product selection, ordering, billing, returns, exchanges, and technical support.
- Answered inquiries with accurate information regarding products and services offered.
Education
High School Diploma -
Edmonson County High School
Brownsville, KY05-1990
Skills
- Patient check-in
- Chart preparation
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Customer relationship management
- Sales support
- Critical thinking
Timeline
Medical Receptionist
A Plus Healthcare
07.2023 - Current
Licensed Insurance Agent
Self Employed
04.2022 - Current
Customer Service Representative
Shop HQ
01.2020 - 04.2022
High School Diploma -
Edmonson County High School
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