Tammy Pate
Summary
Proven HR Administrator at WGS Global Services, adept in CRM software and showcasing exceptional customer focus. Excelled in automating key processes, reducing administrative tasks, and enhancing customer satisfaction through effective complaint handling and critical thinking. Promoted within two years at Foodcity, reflecting rapid leadership development and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
CSR
Kinsmith Finance
09.2022 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Front End Manager
Foodcity
09.2017 - 09.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
HR Administrator
WGS Global Services
02.2012 - 05.2013
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Education
No Degree - General Studies
Owensboro Community And Technical College
Owensboro, KYSkills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Critical Thinking
- Customer Service
- Payment Processing
- Computer Proficiency
- Customer Relations
- Data Entry
- Scheduling
- Money handling abilities
- Appointment Scheduling
Timeline
CSR
Kinsmith Finance
09.2022 - 01.2024
Front End Manager
Foodcity
09.2017 - 09.2022
HR Administrator
WGS Global Services
02.2012 - 05.2013
No Degree - General Studies
Owensboro Community And Technical College