Tammy Ray
Hutchinson,KS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
Sumner Co 911
08.2024 - 04.2025
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
Kitchen Manager
Casey's General
08.2023 - 08.2024
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
School Bus Driver Trainer/Manager Director
USD 357
09.2009 - 08.2024
- Facilitated collaboration among trainers by organizing team meetings to discuss best practices and share experiences in the field.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Promoted a culture of continuous improvement within the organization through proactive identification of areas requiring additional support or updated resources.
- Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
- Ensured regulatory compliance by updating training materials according to federal, state, and local guidelines for school bus drivers.
- Established clear expectations for driver conduct with detailed codes of ethics that encouraged professionalism at all times.
- Enhanced communication among the driver team with regular updates on company news, policy changes, and upcoming events.
- Scheduled mileage readings for reporting to accounting office and vendors.
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Science - Nursing
Cowley County Community College
Arkansas City, KSSkills
- Information documentation
- Public safety awareness
- Teamwork and collaboration
- Problem-solving
- Computer skills
Timeline
911 Dispatcher
Sumner Co 911
08.2024 - 04.2025
Kitchen Manager
Casey's General
08.2023 - 08.2024
School Bus Driver Trainer/Manager Director
USD 357
09.2009 - 08.2024
Associate of Science - Nursing
Cowley County Community College
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