Tammy Schertz
Pewaukee,WI
Summary
Driven and self-motivated customer service professional with 21 years of proven skills and a true passion for the customers' end-to-end experience.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Tri-Phase Automation
Pewaukee, WI
06.2025 - Current
- Exemplify my strong attention to detail through proficiency and accuracy of order entry, with attention to "hot" orders when necessary.
- Have developed strong rapport with many repeat customers by email and phone.
- Manage order status and maintain updated shipping information for many national accounts.
- Communicate effectively with all suppliers in the U.S. and other countries to request expediation based on urgency of the part needed.
- Often need to research, look for, and resolve situations that may arise when customers are shorted items or receive incorrect items.
Customer Service Representative
Metal Finishing Supply
Waukesha, WI
03.2025 - 06.2025
- Handled customer inquiries by phone and email to maintain high satisfaction standards and developed strong rapport.
- Executed efficient order processing utilizing ERP systems to improve operational effectiveness.
- Coordinated efforts with production teams to optimize communication channels and promptly resolve challenges.
- Completed the full cycle of a customer order from beginning to end by determining the right product and price, entering the orders, arranging the LTL and small package shipments, creating bills of lading and pick tickets, and communicating effectively with the warehouse to ensure customer's orders were ready for pickup or shipping.
Freight Resolution
Generac Power Systems
05.2021 - 12.2024
- Maintained strong customer service and through phone and email with authorized dealers and internal departments within Generac.
- Handled calls and emails in multiple queues and using skills in ERP system (SAP), CRM, and order status.
- Monitored order status and answered questions via phone and email.
- Showed a positive attitude and time management skills to contribute to the success of the team and the company overall.
- Communicate daily with freight carriers across the U.S. and Canada to research and resolve a wide variety of freight issues, including missing or lost freight, dock searches, reconsignment requests, refusal of products, RMA’s, credits, and other transactions.
- Continue to maintain a working knowledge of ERP system (SAP) and CRM to perform a variety of tasks related to freight resolution, carrier communication, and order status.
- Maintain and process complex data within shared Excel documents and create commercial invoices for all Canada loads in order to be processed successfully import products back through customs and back over the U.S./Canada border.
- Personally selected by my previous supervisors based on minimal exceptional customer service skills and freight experience to assist in taking over and maintaining the freight resolution functions from the former Sales Support team to the Logistics department.
Homeowner Services Representative
Prospect Management Company
10.2020 - 05.2021
- Provided exceptional and quality customer service to homeowners in over 90 different condominium associations throughout Wisconsin.
- Troubleshooted and resolved various account issues for homeowners, such as payment questions, vendor questions, and web portal issues.
- Documented all communications and follow up on outstanding issues.
- Displayed strong knowledge of Word, Excel, Outlook, Internet tools, and documentation platform.
Reservations and Product Build Customer Solutions Hotel Specialist
Apple Leisure Group (formerly The Mark Travel Corporation)
08.2005 - 07.2020
- Worked directly with travel agents, customer directs, suppliers and several other internal departments to resolve customer service issues.
- Managed small and large hotel relocation projects to uphold end-to-end service standards for our clients across all brands.
- Maintained all profile content and contact information with exceptional accuracy utmost attention to detail.
- Consistently met and exceeded demanding deadlines.
Education
Bachelor of Arts - Writing-Intensive English, Spanish
Marquette University
Milwaukee, WI08.2004
Spanish language and literature
University of Veracruz
Skills
- SAP, Epicor, and Salesforce
- Strong attention to detail
- Microsoft Office Suite (Teams, Word, Excel, PowerPoint, and Outlook)
- Adobe Reader and Photoshop
- Exceptional customer service and resolution skills
- Writing
- Proofreading
- Communication skills
Contact
- 740 W. Wisconsin Ave Apt #3
- Pewaukee, WI 53072
- 414.254.2199
- Twillis117@gmail.com
Timeline
Customer Service Representative
Tri-Phase Automation
06.2025 - Current
Customer Service Representative
Metal Finishing Supply
03.2025 - 06.2025
Freight Resolution
Generac Power Systems
05.2021 - 12.2024
Homeowner Services Representative
Prospect Management Company
10.2020 - 05.2021
Reservations and Product Build Customer Solutions Hotel Specialist
Apple Leisure Group (formerly The Mark Travel Corporation)
08.2005 - 07.2020
Spanish language and literature
University of Veracruz
Bachelor of Arts - Writing-Intensive English, Spanish
Marquette University