Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Silva

Gloucester,Massachusetts

Summary

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced passionate about their job at hand . A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. I worked in management as my father owned his own Italian restaurant for 40 years. I also, worked within the medical field most of my life as my mother had worked with the hospice which is what made me want to pursue my line of work.

Overview

14
14
years of professional experience

Work History

Full-Time Intern

Patient Access Services Beverly MA
Beverly, MA
01.2022
  • Greeted and directed all patients and visitors in a professional and courteous manner, discreetly handled patient’s documents, Observed Epic

Personal Care Coordinator

Miracle-Ear
Danvers, MA
05.2024 - 02.2026
  • - Call and verify patient Insurance, coordinates care plans, follows-ups, schedules patients, administrative tasks.
  • Supported administrative tasks, contributing to overall operational effectiveness.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Auto Parts Driver

Gem Auto Parts Beverly, MA
Beverly, MA
12.2020 - 01.2021
  • - Coordinated with dispatcher to safely and efficiently deliver car parts and stalked shelves. When the parts would come into the store, I would check them in for accuracy.

Management

Papa Ginos, Spuds, Burger King
01.2012 - 01.2018
  • - Fully responsible for recruiting, training, scheduling and managing crew of up to 15, including servers, bartenders, kitchen staff and hostesses. Opened and closed restaurant, managed payroll and bank deposits. Tracked costs, earnings and sales using spreadsheet's, ordered food and managed stockroom inventory

Education

Certified Nursing Assistant -

Seacoast Nursing and Rehab
01-2011

Certificate - undefined

Mass General Brigham- Salem Hospital, Wellspring Community Education
Gloucester, MA

Coursework in LPN Degree - undefined

North Shore Community College
Lynn, MA
01-2010

Skills

  • MediClerk Training Program Graduate: Medical Office Procedures, Medical Terminology, Business Communication, Computers
  • Proficient in Google Suite, MS Word (PowerPoint, Excel, Word), 52 WPM, 25 Years Customer Service and management experience
  • Teamwork
  • Quick learner
  • Problem-solving
  • Computer skills
  • worked for Fleet machine company as needed I worked as a Machine shop office assistant I helped with print blueprints and assembled job travelers for the machinists as well as doing some receiving and shipping of completed jobs I also sent purchase orders to suppliers

Timeline

Personal Care Coordinator

Miracle-Ear
05.2024 - 02.2026

Full-Time Intern

Patient Access Services Beverly MA
01.2022

Auto Parts Driver

Gem Auto Parts Beverly, MA
12.2020 - 01.2021

Management

Papa Ginos, Spuds, Burger King
01.2012 - 01.2018

Certificate - undefined

Mass General Brigham- Salem Hospital, Wellspring Community Education

Coursework in LPN Degree - undefined

North Shore Community College

Certified Nursing Assistant -

Seacoast Nursing and Rehab