Tammy Smith
Centuary II Staffing (ESS)
Middletown
14
years of professional experience
Dedicated substitute teacher recognized for enhancing student engagement through effective classroom management and innovative teaching strategies. Committed to fostering a supportive learning atmosphere that addresses diverse student needs and promotes academic success.
Work History
Substitute Teacher
1 Year 4 Months- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Utilized educational technology tools to enhance instructional effectiveness and student interactionnnnn.
- Implemented classroom management strategies to foster a positive learning environment.
- Delivered engaging instruction across various subjects, ensuring curriculum alignment.
- Collaborated with permanent teachers to maintain continuity in lesson delivery and student engagement.
- Assisted in assessing student performance and providing constructive feedback for improvement.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Maintained accurate records of student attendance and performance evaluations.
- Supported students' social-emotional development through active listening and conflict resolution techniques.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Followed lesson plans designed by absent teachers.
- Implemented classroom management techniques to maintain a positive learning environment.
- Developed and implemented behavior management plans for students with challenging behavior.
Retail Keyholder
12 Years 6 Months- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Led team meetings to discuss sales goals, performance updates, and operational improvements.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented merchandising strategies to enhance product visibility and drive customer engagement.
- Resolved customer inquiries and complaints efficiently, promoting satisfaction and loyalty.
- Conducted regular audits of store displays to ensure adherence to brand standards and guidelines.
- Performed category maintenance by rotating products according to company product rotation policy.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Worked with store manager to create employee schedules.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Rearranged racks and shelving based on seasonal planograms.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Balanced cash registers at the end of shift and filled out necessary reports.
- Maintained confidentiality and security of sales records and operational reports.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Opened and closed store at the proper times for reliable services.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Assisted store cashiers during peak sales times.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as an integral member of store staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Marked down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Masters - Public Administration
- 3.73 GPA Graduate
- 3.84 GPA Undergraduate
- Sigma Alpha Pi National Honor Society Member (NSLS)
- Delta MU Delta International Honor Society in Business Member
Graduate Certifcatei - Certified Public Accountant
- Professional Development: Professional Leadership
Bachelor of Tourism, Business,Technical Management - Business Administration
- Professional Development: Financial Accounting, International Accounting and multinational Enterprises, Forensic Accounting: Ethics and Legal Environment, Management of Financial Institutes, Project Management System, Government and Not for Profit Accounting,
Skills
Classroom management
Flexibility
Behavior management
Classroom organization
Classroom organization
Lectures and discussions
Educational technology
Verbal and written communication
Creativity in teaching
Behavior management
Adaptable
Relationship management
Timeline
Substitute Teacher
Centuary II Staffing (ESS)
04.2025 - CurrentRead More
Retail Keyholder
Big Lots
09.2012 - 03.2025Read More
Keller Graduate School of Management
Graduate Certifcatei from Certified Public Accountant
Read More
Keller Graduate School of Management
Masters from Public Administration
Read More
DeVry University
Bachelor of Tourism, Business,Technical Management from Business Administration
Read More