Tammy Sze
Green Bay,WI
Summary
An experienced Customer Service Representative with a Master's Degree in Social Work who is looking forward to going back and working with students. My goal is to help facilitate a friendly, kind, and accepting environment for them to prosper.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Charter Next Generation Films
01.2017 - 09.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Utilized DTR software to document customer orders and delivery dates.
- Provided support during high-volume periods, ensuring efficient service delivery.
- Adapted quickly to new procedures and policies to meet evolving customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to maintain a positive work environment and improve service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Play Ground Supervisor
Meadowbrook Elementary School
08.2014 - 06.2016
- Supervised daily activities, ensuring safety and compliance with playground regulations.
- Monitored children's play to promote positive interactions and conflict resolution.
- Developed and implemented engaging activities to enhance developmental skills.
- Conducted regular equipment inspections, reporting maintenance needs promptly.
- Oversaw children on playground to monitor safety and suitability of activities.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
Education
Masters of Social Work - Social Work
Loyola University of Chicago
Chicago, ILMaster of Science - Psychology
University of Wisconsin, Oshkosh
Oshkosh, WISkills
- Active listening and Critical thinking skills
- Ability to problem solve in complex situations
- Strong verbal and written communication skills
- Proficiency in MS Office with expertise in Microsoft Word, Powerpoint and Excel
- Ability to handle confidential and sensitive information
- Strong attention to detail and comfortable in diverse fast paced environments
- Ability to interact with people in a professional manner
Certification
- State of Wisconsin Licensed Advanced Practice Social Worker
Timeline
Customer Service Representative
Charter Next Generation Films
01.2017 - 09.2025
Play Ground Supervisor
Meadowbrook Elementary School
08.2014 - 06.2016
Masters of Social Work - Social Work
Loyola University of Chicago
Master of Science - Psychology
University of Wisconsin, Oshkosh
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