Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Viveiros

Fall River,MA

Summary

Well-qualified sales or brand manager familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Highly skilled Brand Ambassador with 8 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Brand Ambassador

Masello Salon Services/ Oligo Professionnel
09.2016 - 04.2024
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Planned future sampling opportunities and special events.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.

Stylist

Salon Ell
01.2013 - 08.2016
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Waitress

Fall River Grill
10.2009 - 01.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

High School Diploma -

BMC Durfee High School
Fall River, MA
06.2006

Skills

  • Customer Service
  • Effective communicator
  • Exceptional communication
  • Customer Engagement
  • Customer Relations
  • Adaptable Personality
  • Team Leadership Qualities
  • Relationship builder
  • Brand Awareness
  • In-depth product knowledge
  • Branding
  • Sales expertise
  • Product Demonstration
  • Relationship Management
  • Scheduling
  • Store Promotions
  • Engaging Storytelling
  • Time management mastery
  • Event management experience
  • Mind for marketing
  • Account penetration
  • Team Player
  • Teamwork and Collaboration

Accomplishments

  • Supervised team of 32 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved million dollar in sales by completing in one year with accuracy and efficiency.

Timeline

Brand Ambassador

Masello Salon Services/ Oligo Professionnel
09.2016 - 04.2024

Stylist

Salon Ell
01.2013 - 08.2016

Waitress

Fall River Grill
10.2009 - 01.2016

High School Diploma -

BMC Durfee High School

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Tammy Viveiros