Tammy Zajac
Huntington Beach,CA
Summary
Experienced and hardworking Customer Service and Sales Associate, committed to driving high sales in both slow and busy shifts. Organized and patient individual, polished in handling customer service questions and complaints. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Like helping people and was a loyal employee at my last job for 27 years.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Customer Service/Sales Associate
Immunocorp
Long Beach, California
05.1998 - 07.2025
- Assisted Immunocorp customers with immunology product selection and order details.
- Processed sales orders using Immunocorp customer records and pricing sheets.
- Responded to client inquiries about product availability, specifications, and shipping.
- Coordinated with warehouse and service teams on order fulfillment and delivery timing.
- Recommended Immunocorp solutions based on customer needs and product knowledge.
- Built client relationships through clear communication and consistent sales support.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained records related to sales for store management.
Education
Certificate - Legal Secretary
Watterson-Sawyer Business College
Sherman Oaks, CA 01.1984 - 01.1985
Skills
- Active listening skills
- Attention to detail
- Excellent written and verbal communication skills
- Analytical thinking
- Creativity problem solving
- Personalized service
- Adaptable
- Ability to manage time effectively
- General knowledge of using office equipment (telephones, computers, data entry, copy/fax machines)
Timeline
Customer Service/Sales Associate
Immunocorp
05.1998 - 07.2025
Certificate - Legal Secretary
Watterson-Sawyer Business College
01.1984 - 01.1985