Tamoya Pottinger
Boca Raton,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Treatment Plan Coordinator
Dental Team of East Delray
Delray Beach, FL
08.2025 - Current
- Develops comprehensive treatment plans in collaboration with dental professionals to ensure clinical accuracy and high standards of patient care.
- Drives a 15% increase in case acceptance by educating patients on treatment benefits and providing transparent financial planning.
- Supports healthcare providers in delivering high-quality care through thorough preparation of required documents, materials, and resources before appointments.
- Facilitates timely insurance claims processing by accurately verifying coverage and obtaining necessary authorizations.
- Monitors patient progress and adjusts treatment plans in response to feedback and outcomes.
Patient Service Team Coordinator
Sage Dental
Boca Raton, FL
06.2024 - 08.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved complex patient issues and de-escalated challenging situations with a calm and professional demeanour.
- Streamlined patient access by efficiently coordinating appointment scheduling and registration tasks.
- Participated in ongoing training and development, staying current on company policies and procedures to deliver accurate information to patients.
Patient Service Representative
Rayus Radiology
West Palm Beach, Florida
08.2023 - 05.2024
- Maintained a 99% data accuracy rate while processing a high volume of EHR registrations , significantly reducing insurance claim denials and billing errors.
- Coordinated patient intake and discharge, managing check-in/out procedures with a focus on professionalism, empathy and reducing wait durations.
- Optimised clinic financial performance through the timely collection of copayments and outstanding balances at the time of service.
Interviewing Clerk
Department of Children and Families
Riviera Beach, Florida
09.2022 - 08.2023
- Conducted in-depth client interviews and processed critical documentation for 30+ customers daily, ensuring high satisfaction Nd timely case updates.
- Navigated complex state databases and regulatory frameworks to ensure accurate case processing.
- Maintained record integrity by meticulously validating client information and proofreading written materials to support departmental accuracy.
Office Staff Assistant
Palm Beach County Community Services
West Palm Beach, Florida
04.2022 - 09.2022
- Managed multi-channel communications, engaging with clients via phone, email and in-person to provide accurate information and resolve inquiries.
- Streamlined office operations by maintaining digital and physical records, overseeing data entry for accuracy and coordinating visitor reception.
- Collaborated with team members to execute clerical tasks and document refinement, ensuring timely, professional and cost-effective project completion.
Education
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Patient care coordination
- Problem-solving
- Patient education
- EHR data accuracy
- Team collaboration
- Attention to detail
- Clinical documentation
- Treatment planning
Timeline
Treatment Plan Coordinator
Dental Team of East Delray
08.2025 - Current
Patient Service Team Coordinator
Sage Dental
06.2024 - 08.2025
Patient Service Representative
Rayus Radiology
08.2023 - 05.2024
Interviewing Clerk
Department of Children and Families
09.2022 - 08.2023
Office Staff Assistant
Palm Beach County Community Services
04.2022 - 09.2022
Some College (No Degree) -
Palm Beach State College