Tamra Cook
Meijer
Lincoln Park,MI
24
years of professional experience
Obtain a position within your company allowing me to use my training and experience in retail and customer service to improve and tone my skills in a different environment while exceeding customer expectations.
Work History
Grocery Lead
2 Years- Executed daily operations to ensure accurate and efficient service delivery.
- Organized and prioritized tasks to meet service goals and improve overall workflow.
- Collaborated with diverse team members to resolve product and service issues, enhancing customer satisfaction.
Team Leader
7 Years 3 Months- Provided training and support to enhance team motivation and align efforts toward objectives.
- Fostered a collaborative work environment that encouraged teamwork and open communication.
- Trained new team members on Meijer procedures and store standards.
- Coordinated schedules and shift handoffs to ensure seamless department operations.
- Handled customer concerns with clear communication and calm support.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Shift Supervisor
14 Years 4 Months- Accessed and inputted information from computer systems, including emails, price changes, and product withdrawals, to maintain accurate records. Resolved customer complaints and processed requests for refunds, exchanges, and adjustments, enhancing customer satisfaction. Executed opening and closing procedures in absence of store manager, ensuring operational continuity and security.
- Supervised front store operations during CVS Pharmacy shift coverage
- Directed cashier and stock tasks to support daily store workflow
- Resolved customer concerns using CVS Pharmacy service standards
Education
Certificate - Computer Office Specialist
1 year(s)
Skills
Customer service
Price changes
Cash handling
Computer skills
Teamwork and collaboration
Clear communication
Timeline
Grocery Lead
Meijer
10.2024 - CurrentRead More
Team Leader
Meijer
07.2017 - 10.2024Read More
Shift Supervisor
CVS Pharmacy, Inc.
03.2003 - 07.2017Read More
Ross Technical Institute
Certificate from Computer Office Specialist
Read More