Tamra Edwards
Ellenwood,GA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
26
26
years of professional experience
Work History
Food Service Manager
Journey Beyond The Classroom
11.2021 - 11.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw training of more than 10 team members.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Senior Outreach Coordinator
City Of Atlanta
08.2019 - 09.2021
- Developed partnerships with relevant stakeholders, strengthening the City's presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization's mission.
- Improved access to resources for underprivileged senior communities by connecting them with essential services offered by partner agencies.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Streamlined communication processes within the organization, improving information flow among team members involved in outreach activities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Elevated the City's reputation through meticulous attention to detail in all aspects of work output.
Trainer
Verizon Wireless
01.1998 - 11.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Scheduled and taught in class and online courses to increase learning opportunities.
Education
Associate of Science - Early Childhood Education
Georgia Perimeter College
Decatur, GASkills
- Customer Service
- Team Development
- Business Administration
- Planning and coordination
- Creative Problem-Solving
- Interpersonal Communication
- Lesson Plan Development
- Call center experience
- Decision-Making
- Multitasking and Organization
- Staff Development and Training
Timeline
Food Service Manager
Journey Beyond The Classroom
11.2021 - 11.2023
Senior Outreach Coordinator
City Of Atlanta
08.2019 - 09.2021
Trainer
Verizon Wireless
01.1998 - 11.2017
Associate of Science - Early Childhood Education
Georgia Perimeter College