Tamra Parton
Account Manager
Ridgefield,WA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
KASO Plastics
Vancouver, WA
10.2017 - 08.2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Listened attentively to client feedback to create stronger relations and shape business.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Purchasing Agent
KASO Plastics
Vancouver, WA
04.2013 - 10.2017
- Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Communicated frequently with vendors to manage orders and verify revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
Customer Service Representative
KASO Plastics
Vancouver, WA
03.2010 - 04.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
Education
High school diploma - General Studies
Hood River Valley High School
Hood River, OR 09.1989 - 06.1991
Skills
Motivating & assessing employees - Expert
Supervisory skills: Interpersonal skills - Highly ProficientAttention to detail - Highly ProficientSales skills - Highly ProficientCustomer focus & orientation - ExpertCustomer and Vendor relations
Relationship building and management
CRM System - IQMS
ISO Internal Auditor
Accomplishments
- Planned and Executed client appreciation events.
- Coordinated multiple company picnics
Timeline
Account Manager
KASO Plastics
10.2017 - 08.2022
Purchasing Agent
KASO Plastics
04.2013 - 10.2017
Customer Service Representative
KASO Plastics
03.2010 - 04.2013
High school diploma - General Studies
Hood River Valley High School
09.1989 - 06.1991