Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

Tamra Parton

Account Manager
Ridgefield,WA

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Account Manager

KASO Plastics
Vancouver, WA
10.2017 - 08.2022
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Purchasing Agent

KASO Plastics
Vancouver, WA
04.2013 - 10.2017
  • Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Communicated frequently with vendors to manage orders and verify revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.

Customer Service Representative

KASO Plastics
Vancouver, WA
03.2010 - 04.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Cross-trained and backed up other customer service managers.

Education

High school diploma - General Studies

Hood River Valley High School
Hood River, OR
09.1989 - 06.1991

Skills

Motivating & assessing employees - Expert

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Accomplishments


  • Planned and Executed client appreciation events.
  • Coordinated multiple company picnics

Timeline

Account Manager

KASO Plastics
10.2017 - 08.2022

Purchasing Agent

KASO Plastics
04.2013 - 10.2017

Customer Service Representative

KASO Plastics
03.2010 - 04.2013

High school diploma - General Studies

Hood River Valley High School
09.1989 - 06.1991

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Tamra PartonAccount Manager