Tamyra Bolyea
Fort Myers
Summary
I am an experienced professional seeking opportunity to thrive in dynamic work environment that values effective communication, strong administrative skills, and exceptional customer service. I adept at fostering positive relationships with clients and colleagues, ensuring seamless operations and delivering outstanding support. I am highly efficient in well established in fast-paced and challenging environments.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Appointment Scheduler
Physicians’ Primary Care of Southwest Florida
Cape Coral
12.2024 - Current
- Scheduled patient appointments efficiently using electronic health record systems.
- Managed appointment calendars to optimize provider schedules consistently.
- Educated patients on office policies and procedures during scheduling calls.
- Handled incoming calls and responded to patient inquiries promptly.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided assistance with additional tasks as needed or requested by management.
- Worked collaboratively with other team members to meet departmental goals.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted patients with insurance verification and appointment preparation.
- Answered incoming calls from potential new patients and existing patient inquiries.
Retail Sales Associate/Cashier
Ross Dress For Less
11.2020 - Current
- Operated cash register and assisted customers with their purchases.
- Excessive walking, standing, bending, and lifting at all times.
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.
- Answered questions regarding the store and its merchandise.
- Greeted customers as they came in and as they left, rang up merchandise, collected/processed payment, received returns, answered customer questions, resolving customer issues, calling proper management support when requested
- Opened and closed cash registers, performing tasks such as separating charge slips, coupons, and vouchers; counting money; processing credit card and check payments; balancing cash drawers; and making deposits.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Encompass Health Rehabilitation Hospital
Cape Coral
06.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved data privacy compliance with meticulous management of sensitive information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Crew Member
Tropical Smoothie Cafe
01.2019 - 11.2020
- Assist customers with their questions, problems, and complaints in person and via phone.
- Worked drive-thru, washed dishes, worked front counter, made change, coordinated orders, cooked, and did numerous jobs cleaning
- Produced orders and cleaned the prep and storing areas
- Maintained high standards of customer service during high volume, fast paced operations
- Followed procedures for safe food preparation, assembly, and presentation
- Worked with other crew members to make a quality product and accurately take orders, and to serve them
- Assisted the other staff members in taking orders
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Implemented safety procedures
- Operated with transactions such as credit cards and change.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FLSkills
- High level of attention to detail, strong organizational, problem resolution, communication and interpersonal skills
- Excellent people and customer service skills
- Good leadership skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Engaging with Diverse Customers
- Money Handling
- Greeting and Seating Clients
- Security understanding
- Call Answering and Routing
- Punctual and Reliable
- HIPAA and confidentiality
Timeline
Appointment Scheduler
Physicians’ Primary Care of Southwest Florida
12.2024 - Current
Receptionist
Encompass Health Rehabilitation Hospital
06.2023 - 12.2024
Retail Sales Associate/Cashier
Ross Dress For Less
11.2020 - Current
Crew Member
Tropical Smoothie Cafe
01.2019 - 11.2020
High School Diploma -
East Lee County High School