Tanagra Bledman

• Provide backup coverage as needed including handling general inquiries from both clients and employees
• Conduct pre-hearing meetings and analyze case history to settle back log of fair hearing cases
• Review budget history to determine if agency is in compliance with NY State OAH aid directives
• Communicate administrative directives to caseworkers to ensure agency compliance

• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Improved office efficiency by streamlining processes and implementing organizational systems.
• Assisted constituents in finding affordable and senior housing programs
• Delivered effective high volume casework services to help clients obtain program benefits
• Worked with community partners and non-profits to help deliver services
• Worked to prevent eviction prevention by informing clients about rent arrears program rules

Conducted field visits to verify participiants were in compliance with program requirements

Perform quarterly attendance and payment audits for contracted child care vendors

Evaluated required documentation and prepared reports based on investigative findings

Developed and maintained strategic partnerships with housing vendors

Monitored lifecycle of contract from creation to tracking, renewal and termination processes

Assisted in the attainment of new housing and services for WC Covid-19 isolation hotel