Tanayia Lampkin

• Excellent communication skills.
• Knowledgeable of all Microsoft applications.
• Evaluated accounts in order to determine if clients are eligible for benefits, and identified service needs.
• Educated customers on product and service benefits, explaining features and answering questions.
• Developed extensive knowledge of products and services to better assist customers.
• Promoted and suggestive sold additional benefits and services.
• Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

• Worked varied hours to meet seasonal and business needs.

• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Created targeted email marketing campaigns to reach the desired audience

• Resolved disagreements and negotiating mutually beneficial agreements between parties
• Shared feedback from online communities to help the product line improve over time.
• Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
• Engaged with consumers using education, passion and authenticity.