Tandra McDowell
Starkville,Mississippi
Summary
Seeking to obtain a work from home career with an organization that will utilize my administrative skills to benefit the growth and success of the company.
Recent graduate with foundational knowledge and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
24
24
years of professional experience
Work History
Office Administrative
State Farm Insurance
Montgomery, Alabama
01.2020 - Current
- Assisting the needs of the customer
- Taking payments
- Resolving billing issues
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Building Maintenance
Mississippi Lignite Mining Company
Ackerman, Mississippi
12.2011 - 01.2020
- Data entry, office administration
- Assisted with managerial events
- Provided a safe and clean environment for ALL employees
- Multitasking when there was a need
- Maintained up-to-date records of all building maintenance activities, ensuring compliance with regulations and company policies.
- Monitored building maintenance needs, coordinating repairs with facilities management in a timely manner.
- Liaised with building maintenance staff to address any facility issues promptly, ensuring minimal disruption to daily operations.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Customer Service / Tech Agent
Sitel Corporation Inc.
Starkville, Mississippi
02.2002 - 12.2011
- Level 2 technician
- Microsoft Office experience
- Years of experience in customer service/ technical support
- Taking payments and bill break down
- Provided product knowledge support to enhance customer satisfaction and retention.
- Resolved technical issues for customers using remote troubleshooting tools.
- Implemented process improvements that streamlined workflow and reduced resolution times.
- Boosted client retention rates by delivering exceptional technical support and customer service.
Education
Associate of Science - MS Office, Quick Books 2018, Career Readiness
East Mississippi Community College
Mayhew, Mississippi08.2018
M3 – Manufacturing Skill Training - Basic Computer, CPR training, Blueprint Reading Precision Measurement, High Performance Manufacturing
East Mississippi Community College
Mayhew, Mississippi05.2011
Office Assistant (Certificate) - Financial and Managerial Accounting II, Speech, English II, Word Perfect, Algebra
East Mississippi Community College
Mayhew, Mississippi05.1998
High School Diploma -
F.O. Alexander High School
Starkville, Mississippi05.1989
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
Languages
English
Professional Working
Timeline
Office Administrative
State Farm Insurance
01.2020 - Current
Building Maintenance
Mississippi Lignite Mining Company
12.2011 - 01.2020
Customer Service / Tech Agent
Sitel Corporation Inc.
02.2002 - 12.2011
Associate of Science - MS Office, Quick Books 2018, Career Readiness
East Mississippi Community College
M3 – Manufacturing Skill Training - Basic Computer, CPR training, Blueprint Reading Precision Measurement, High Performance Manufacturing
East Mississippi Community College
Office Assistant (Certificate) - Financial and Managerial Accounting II, Speech, English II, Word Perfect, Algebra
East Mississippi Community College
High School Diploma -
F.O. Alexander High School