T. Andrew Ricci
Grosse Pointe,MI
Summary
Resourceful Vice President with over 20 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
24
24
years of professional experience
Work History
Vice President
Marlette Chrysler Dodge Jeep Ram
Marlette, MI
10.2013 - Current
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Delivered strategic input into business decisions and deals.
- Provided valuable leadership for program team members and third-party consultants.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Determined performance goals and offered tactics for achieving milestones.
General Sales Manager
Joe Ricci Automotive
Taylor, MI
07.2009 - 10.2013
- Oversaw sales department
- Trained Salespeople
- Duties included assessing team performance, developing sales projections, setting clear goals for the department and collaborating with other departments
- Developed and implemented strategies to increase sales revenue.
- Collaborated with marketing team to develop promotional campaigns.
- Analyzed market trends and identified potential new customers.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 20 sales representatives, providing guidance and support as needed.
- Monitored customer satisfaction levels and took corrective action when needed.
- Conducted regular training sessions for new sales personnel.
New Car Sales Manager
Joe Ricci Dodge of Dearborn
Dearborn, MI
08.2001 - 07.2009
Finance and Insurance Manager
Motorquest of Wellesley
Wellesley, MA
07.2000 - 08.2001
Education
Bachelor of Arts - Communications And Sociology
University of New Hampshire
Durham, NH05-2000
Skills
- Customer Service
- Staff Development
- Process Improvement
- Price Structuring
- Customer Prospecting
- Client Relationship Building
- Contract Negotiation
- Forecasting
- Sales Leadership
- Profit Objectives
- Decision-Making
- Training and Mentoring
- Staff Training
- Team Leadership
Affiliations
- Treasurer of the board at the Bulldogs Hockey Club in Detroit, MI which is part of the Eastside Youth Sports Foundation a non profit hockey rink and hockey club in Detroit, MI
- Head Coach of the Squirt AA Detroit Bulldogs Hockey Team
- Grosse Pointe Farms-City Little League Volunteer Coach
- Avid Traveler
- Love of all sports especially Hockey, Baseball, Soccer and Golf
Timeline
Vice President
Marlette Chrysler Dodge Jeep Ram
10.2013 - Current
General Sales Manager
Joe Ricci Automotive
07.2009 - 10.2013
New Car Sales Manager
Joe Ricci Dodge of Dearborn
08.2001 - 07.2009
Finance and Insurance Manager
Motorquest of Wellesley
07.2000 - 08.2001
Bachelor of Arts - Communications And Sociology
University of New Hampshire
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