Tandy Stephens
Temple,TX
Summary
Business Consultant offering over 10 years of demonstrated success in optimizing and streamlining sales & operations processes to propel improvements in efficiency, productivity, and revenue generation. Proven sales leader with in-depth understanding of federal & state funding and RFP & contract procurement in the K-12 space. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
11
11
years of professional experience
Work History
Franchise Business Consultant
Sylvan Learning
National
11.2022 - Current
- Built rapport and trust with franchisees by listening to concerns and developing custom business solutions & quarterly action plans.
- Provide training & guidance to franchisees new to institutional business with resources and knowledge to secure RFPs & contracts within their state.
- Analyzed large datasets to identify trends, patterns and correlations for business insights. Provided data-driven solutions to support franchisee & company decision making.
- Performed audits of existing franchises to ensure compliance with company standards and policies.
- Collaborated with training development team to assess current needs, trends and deficiencies in order to develop and deliver targeted training programs.
- Negotiated contracts with vendors and suppliers for the benefit of franchise owners.
- Provided guidance on marketing strategies that would help increase sales at franchised locations.
Client Success Manager
BookNook
11.2021 - 09.2022
- Assessed monthly reports to review client activity and identify opportunities.
- Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
- Developed and implemented targeted client development strategies to maximize individual account results.
- Resolved issues concerning software and hardware for clients.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
Client Success Manager
Watermark
Austin, TX
10.2020 - 11.2021
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Developed and implemented targeted client development strategies to maximize individual account results.
- Implemented effective multi-tiered marketing plans to boost customers' investment returns.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Executive Director of Academic Partnerships
Sylvan Learning Centers
Austin, TX
08.2018 - 10.2020
- Worked closely with schools (K-12) and afterschool programs to uncover state and federal funds to provide educational programming to students, specifically through Title I funding.
- Submitted and won bids for RFPs with Independent School Districts in Texas. Continued to manage sites & funding through Texas Academic Innovation and Mentoring Program grant partnership with Boys & Girls Clubs throughout the state.
- Increased business revenue through proactive management of relationships and sales strategies.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent, recurring revenue.
- Exceeded revenue projections and growth targets by planning and coordinating virtual education product sales.
- Capitalized on industry changes when on-campus instruction was no longer an option to corner emerging opportunities and maximize company revenue.
Center Director
Sylvan Learning Center
Harker Heights, Texas
06.2017 - 08.2018
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams
- Recruited and trained top-quality educators and support staff to maximize program success
- Provided outstanding customer service to customers daily, increasing customer service feedback scores to an average of 92%
- Generated $750,000 in revenue in 2018, an increase of 32% from 2017
- Awarded Top Revenue in the nation through third-party financing (2018), Exceptional Expense and Labor Management (2017), Top 20 Centers for Student Growth for math (2017)
Director of Education
Sylvan Learning Center
Harker Heights, Texas
10.2013 - 06.2017
- Established and enforced modern educational standards to support student needs for all K-12 students
- Oversaw and managed employee performance and training
- Worked with state-run sites as a part of the Texas AIM program and managed the contracts and learning plans for sites in Central Texas
- Awarded Exceptional Performance in Business Development and Financing (2016), Exceptional Performance in People Development (2014), Exceptional Expense and Labor Management (2014, 2015, 2016)
Education
Bachelor of Science - Mathematics & Business Administration
McMurry University
Abilene, TXSkills
- Company leadership
- RFP & contract procurement
- Process improvement
- Client retention
- Project Management
- Business Needs Analysis
- Data analysis
- Client education
- Client liaison and advocacy
- Relationship development
- Training development
- Business recovery and sustainability
- Team management
Timeline
Franchise Business Consultant
Sylvan Learning
11.2022 - Current
Client Success Manager
BookNook
11.2021 - 09.2022
Client Success Manager
Watermark
10.2020 - 11.2021
Executive Director of Academic Partnerships
Sylvan Learning Centers
08.2018 - 10.2020
Center Director
Sylvan Learning Center
06.2017 - 08.2018
Director of Education
Sylvan Learning Center
10.2013 - 06.2017
Bachelor of Science - Mathematics & Business Administration
McMurry University
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