TANECIA WARD
San Francisco De Las Llagas,CA
Summary
With over 15 years of combined experience, I bring a wealth of knowledge as an administrative professional. Background in customer service and administration equips me with a versatile skill set. Highly motivated and organized, excelling in increasing efficiency and streamlining processes. Natural inclination to learn and adapt to new methodologies, ensuring up-to-date with latest industry practices.
Overview
15
15
years of professional experience
Work History
Human Resources Assistant I
Employee Services Agency, County of Santa Clara
San Jose, CA
07.2024 - 03.2025
- Prepare HR-related reports and forms on request for administrative staff and outside agencies, or other HR transactions;
- Managed & assisted 6 departments consisting of 453 employees and 27 active Leaves.
- Explain requirements and effects of ordinance provisions, county Merit system rules, employee organization agreements and detailed HR procedures to supervisors, administrators, employees and outside agencies representatives
- Look over full range of HR transaction forms for compliance with ordinances, Merit System Rules, employee organization contractual agreements.
- Maintain deadlines for status changes, performance evaluations, salary increases, leaves of absence, benefits enrollment, fingerprint and health clearances
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information in human resources database.
- Advise personnel in other departments regarding procedures and interpretation of rules and regulations relating to personnel transaction processing
- Work with professional/paraprofessional staff to complete HR transactions of new hires, promotions, provisional appointments, reinstatements, demotions, transfers, alternately-staffed promotions and other transactions to ensure compliance with Merit System Rules;
- Utilize HR support software applications to process HR transactions; modify and retrieve information from employee or applicant database system; manipulates data to generate wide variety of informational and statistical reports; checks for accuracy of HR records
- Induct new employees and explains county and departmental personnel policies, insurance, and employment benefits;
- Coordinate leaves with employee, payroll, third party administrators, and management staff, ensuring accuracy of employee leave information and compliance with Federal and State leave laws and regulations;
- Coordinate employees' benefits while on leave, including paid/unpaid leave, health benefits, dependent coverage, etc., and return to work process;
- Work closely with Payroll to ensure that pay is accurate and correct;
- Notifies department liaisons and hiring managers of status of employees on leave;
- Prepare leave electronic personnel action (ELPF) request forms for employees on leaves;
- Prepare, issues and sends required notices, per Federal and State leave laws and regulations, benefits billing statements, and other communications;
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Input data from employment applications and maintain individual applicant records
- Retrieve information from applicant tracking database and generates certifications of eligible candidates and sends appropriate documents to departments;
- Assisted employees and/or retirees with compensation, benefits and retirement questions by researching Merit System Rules, labor contracts, health care provider summaries and other reference materials;
- Researches, inputs and adjusts payroll and other records using computer software applications;
- Disaster Service Worker, as required;
- Performed other related duties as required
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Law Enforcement Clerk
Office Of The Sheriff, County of Santa Clara
San Jose, CA
01.2024 - 07.2024
- Performs general office duties such as collecting and combining information, copying, filing and organizing.
- Processed approximately 20-30 inmate bookings day in CJIC system.
- Edits indexes and types reports, memos, forms, legal, or other specialized documents and prepares and updates variety of reports
- Enters teletypes, modifies and retrieves data into office, local, state, and national computers, drivers license and vehicle registration information, warrants on wanted persons, missing persons, criminal history checks, sentence calculations, and warrant updates
- Managed and organized sensitive law enforcement records
- Coordinated interdepartmental communication and document distribution
- Maintain confidentiality and integrity of law enforcement information
- Performs booking, release, criminal and traffic citation infractions, felony and misdemeanor warrant, and other criminal record processes
- Handled inquiries from public regarding law enforcement matters
- Managed confidential case files and records
- Collaborated with law enforcement agencies to gather important information
- Uphold strict security protocols for sensitive information
- Schedule court appearances and inmate transportation
- Monitor for arraignment or release, notify other agencies of detainees or holds, and compute sentences and release dates
Business Owner/Esthetician
The Beautee Spot
San Jose, CA
03.2018 - 01.2024
- Increased revenue with strategic marketing initiatives
- Expanded customer base by 20% through targeted sales and networking efforts
- Successfully launched and managed three new product lines, increasing overall company offerings
- Streamlined operations to improve efficiency and profitability
- Successfully launched and managed profitable business
- Developed and implemented strategic business plans
- Established strong brand presence and customer loyalty
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Business Owner
Cali Rayne Cosmetics
San Jose, CA
06.2016 - 01.2018
- Launched innovative product lines to drive revenue growth
- Implemented cost-saving strategies resulting in increased profitability
- Developed and executed strategic marketing initiatives to boost brand awareness
- Successfully negotiated contracts with key suppliers leading to improved profit margins
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Esthetician
Ulta Beauty Salon
Saratoga, CA
10.2013 - 02.2014
- Greet and check in clients
- Perform facials, Microdermabrasion on Women and Men and kids
- In-depth client consultations and Skin Analysis
- Educate & Inform customers of treatments and skin care products
- Product sales and advice of home care regimens
- Makeup application and instruction
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
Esthetician
Nurture Skin Care & Spa
Milpitas, California
06.2013 - 10.2013
- Greet and check in/out of clients
- Perform various Face and Skin treatments such as Microdermabrasion, Diamond peel, Face & Body chemical peels, Body scrubs, advanced facials, body contour treatments, body wraps, and LED treatments
- Retail Sales of Spa products and services: Repechage and PCA skin as well as sales of Service packages
- Makeup services to clientele for special occasion & bridal
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Fostered friendly, warm, and exceptional customer experience.
- Educated guests on current promotions, events and services within store or salon.
Customer Support Administrative Assistant
Teksystems
San Jose, CA
02.2011 - 02.2012
- Answer and route telephone calls
- Customer Service
- Perform diverse administrative support to sales team, account managers, support staff and office leadership
- Manage office supply inventory, process incoming and outgoing mail and packages
- Provide routine administrative support to include composing and typing documents, creating spreadsheets, sending emails, filing, faxing etc
- Processing of weekly payroll for up to 5 accounts paying 180-200 employees as well as tracking timecards
- Responsible for contractor payroll process; which includes collection of hours, verification, and processing
- Possess general knowledge of payroll and benefits, including employment agreements federal, state and local regulatory compliance, health insurance
- Administering contractor onboarding and offboarding process; including new hire, rehire and exit paperwork for contractors
- Management of all drug and background requirements and entry
- Worked with corporate on resolving unresolved issues such as billing, timecards, new hire paperwork, and I-9 issues
- Data entry, validation and accuracy of all data entered into PeopleSoft
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Lead Associate
Pitney Bowes, Liberty Mutual
Walnut Creek, California
01.2010 - 01.2011
- Provided operations management for 3 Liberty Mutual offices
- Functioned as primary liaison to client
- Agent insured file maintenance for outgoing policies, database management and outside vendor management
- Managed month end reports, daily logs and data input for Liberty Mutual and Pitney Bowes management
- Administrator of employee badges, new employee setup i.e Phones, PC, and workspace
- Submit IT requests, facility servicing, parking access, copy and print services for employees as requested on daily basis
- Managed scheduling of calendars and offsite meetings
- Office supply order requests for employees, office and break rooms
- TeleAdmin for Liberty Mutual employees, direct contact for onsite services for Liberty Mutual claims and bonds
Education
Vocational School - Esthetics
Marinello Schools of Beauty
Santa Clara, CA2013
Some college -
San Jose City College
Santa Clara, CA07.2003
High School Diploma - Education
Piedmont Hills High School
San Jose, CA06.2001
Skills
- Client Support
- Client Relationship Management
- Operational Management
- Supply Chain Management
- Experienced with Google Suite Applications
- Proficient in Microsoft Office
- KRONOS Proficiency
- Peoplesoft Proficiency
- Data Analysis Proficiency
- Administrative skills
- Payroll processing
License
CALIFORNIA BARBERING & COSMETOLOGY- ESTHETICIAN, Department of Consumer Affairs
Timeline
Human Resources Assistant I
Employee Services Agency, County of Santa Clara
07.2024 - 03.2025
Law Enforcement Clerk
Office Of The Sheriff, County of Santa Clara
01.2024 - 07.2024
Business Owner/Esthetician
The Beautee Spot
03.2018 - 01.2024
Business Owner
Cali Rayne Cosmetics
06.2016 - 01.2018
Esthetician
Ulta Beauty Salon
10.2013 - 02.2014
Esthetician
Nurture Skin Care & Spa
06.2013 - 10.2013
Customer Support Administrative Assistant
Teksystems
02.2011 - 02.2012
Customer Service Lead Associate
Pitney Bowes, Liberty Mutual
01.2010 - 01.2011
Some college -
San Jose City College
Vocational School - Esthetics
Marinello Schools of Beauty
High School Diploma - Education
Piedmont Hills High School
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