Taneshia Redmon
Arlington,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Parts Sales Manager
Auto Zone Auto Parts
Arlington, TX
01.2021 - Current
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Calculated sales commissions for 50 parts sales representatives.
Shipping Coordinator
Hello Fresh Grocery Delivery E-Services
Arlington, TX
05.2019 - 01.2021
- Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
Administrative Assistant
Tarrant County College
Arlington, TX
04.2017 - 04.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff of 35 through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Client Advocate
Aetna
Grand Prairie, TX
06.2014 - 03.2017
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Streamlined communication channels for improved efficiency in handling client inquiries.
- Maintained high levels of over 200 clients retention with personalized follow-up strategies.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
Account Manager
AT&T U-verse Operations
Grand Prairie, TX
12.2008 - 04.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for over 500 clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Bachelor of Science -
The University of Texas At Arlington
Arlington, TX2026
Associate of Arts -
Tarrant County College District
Fort Worth, TX2013
Skills
- Sales Reporting
- Operational Efficiency
- Product Knowledge
- Customer Service
- Organizational Skills
- E-commerce Integration
- Complaint Resolution
- Scheduling
- Data Entry
- Staff Training
- Clerical Support
- Equipment Operations
- Shipping Procedures
Timeline
Parts Sales Manager
Auto Zone Auto Parts
01.2021 - Current
Shipping Coordinator
Hello Fresh Grocery Delivery E-Services
05.2019 - 01.2021
Administrative Assistant
Tarrant County College
04.2017 - 04.2019
Client Advocate
Aetna
06.2014 - 03.2017
Account Manager
AT&T U-verse Operations
12.2008 - 04.2014
Bachelor of Science -
The University of Texas At Arlington
Associate of Arts -
Tarrant County College District