Summary
Overview
Work History
Education
Skills
Timeline
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Taneshia Redmon

Arlington,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Parts Sales Manager

Auto Zone Auto Parts
01.2021 - Current
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Calculated sales commissions for 50 parts sales representatives.

Shipping Coordinator

Hello Fresh Grocery Delivery E-Services
05.2019 - 01.2021
  • Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Administrative Assistant

Tarrant County College
04.2017 - 04.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff of 35 through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Client Advocate

Aetna
06.2014 - 03.2017
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Streamlined communication channels for improved efficiency in handling client inquiries.
  • Maintained high levels of over 200 clients retention with personalized follow-up strategies.
  • Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.

Account Manager

AT&T U-verse Operations
12.2008 - 04.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for over 500 clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Education

Bachelor of Science -

The University of Texas At Arlington
Arlington, TX
2026

Associate of Arts -

Tarrant County College District
Fort Worth, TX
2013

Skills

  • Sales Reporting
  • Operational Efficiency
  • Product Knowledge
  • Customer Service
  • Organizational Skills
  • E-commerce Integration
  • Complaint Resolution
  • Scheduling
  • Data Entry
  • Staff Training
  • Clerical Support
  • Equipment Operations
  • Shipping Procedures

Timeline

Parts Sales Manager

Auto Zone Auto Parts
01.2021 - Current

Shipping Coordinator

Hello Fresh Grocery Delivery E-Services
05.2019 - 01.2021

Administrative Assistant

Tarrant County College
04.2017 - 04.2019

Client Advocate

Aetna
06.2014 - 03.2017

Account Manager

AT&T U-verse Operations
12.2008 - 04.2014

Bachelor of Science -

The University of Texas At Arlington

Associate of Arts -

Tarrant County College District

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Taneshia Redmon