Summary
Overview
Work History
Education
Skills
Timeline
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Tani Casey

Summary

Dynamic and results-oriented professional with a proven track record at Walgreens, excelling in customer service and team collaboration. Leveraged expertise in inventory control and problem resolution to enhance customer satisfaction and streamline operations at Qdoba Mexican Eats. Recognized for outstanding relationship building and effective training techniques, significantly improving team efficiency and customer service standards. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Psychiatric Technician position. Ready to help team achieve company goals and learn.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Walgreens
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed duties like fulfilling curbside orders, stocking shelves, checking inventory, and working the Photo department.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Wash Technician

Tommy's Express Car Wash
03.2022 - Current
  • Demonstrated versatility in handling various types of vehicles, from compact cars to large trucks or SUVs.
  • Kept up to date with industry trends, new cleaning techniques, and products to ensure cutting-edge service offerings.
  • Maximized productivity by maintaining clean and organized workstations, ensuring efficient workflow for all team members.
  • Contributed to team success by assisting with training of new technicians, sharing best practices, and collaborating effectively.
  • Demonstrated upselling skills when selling car wash memberships often receiving rewards for most memberships sold and employee of the month.

Shift Supervisor

Qdoba Mexican Eats
04.2019 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Documented daily production and materials usage in the nightly inventory manager application.
  • Conducted interviews and trained new staff members as cooks and line servers.

Crew Team Member

Arby's
06.2016 - 04.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.

Education

Bachelor of Science - Psychology And Sociology

Grand Valley State University
Allendale, MI
04.2024

Associate of Arts - Human Services, Education, And Social Sciences

Grand Rapids Community College
Grand Rapids, MI
05.2022

High School Diploma -

Grand River Preparatory High School
Grand Rapids, MI
06.2019

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Product Knowledge
  • Guest Services
  • Stock replenishment
  • POS System Operation
  • Refunds and exchanges
  • Quality Assurance
  • Inventory Control
  • Teamwork and Collaboration
  • Computer Skills

Timeline

Customer Service Associate

Walgreens
09.2023 - Current

Wash Technician

Tommy's Express Car Wash
03.2022 - Current

Shift Supervisor

Qdoba Mexican Eats
04.2019 - 08.2023

Crew Team Member

Arby's
06.2016 - 04.2019

Bachelor of Science - Psychology And Sociology

Grand Valley State University

Associate of Arts - Human Services, Education, And Social Sciences

Grand Rapids Community College

High School Diploma -

Grand River Preparatory High School

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Tani Casey