Tani Niimi
Gilbert,AZ
Summary
Analytically-driven Manager with 10+ years of experience in customer service, focusing on comprehenisve care management, specialized community relations, non-profit associations, organizational management, and complex problem-solving to help others. Possesses capabilities of coordinating all administrations, building connections, and ensuring magnificent correspondence by maintaining successful working relations with the ability to handle undertakings with exactness and effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Quality Care Solutions
08.2023 - Current
- Managed clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance
- Admits new clients by reviewing records and applications; conducting orientations
- Determines clients' requirements by completing intake interviews
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources
- Monitors cases by verifying clients' services; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
- Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures
Residential Program Manager
The Opportunity Tree
10.2022 - 08.2023
- Managed case assignments, developed service plans, tracked progress, while supervising over 50 employees
- Advocated for clients with advice and information about treatment options and clinical status, evaluating medical necessity and appropriating resources
- Managed the cost of care wisely, and provide timely and accurate information to payers
- Tracked and recorded case information, completed forms, and produced reports
- Facilitated care and treatment via scheduling, information sharing, and case coordination
- Assessed and acted accordingly in response to treatment barriers and psychosocial issues
- Worked with interdisciplinary healthcare teams to ensure the achievement of quality care and outcomes for patients
- Coordinated client-focused treatment and services that are personalized, timely, and effective
- Drive change by identifying areas where performance improvement is needed
- Achieved organizational goals while upholding standards and best practices
Service Coordinator
Arizona Care Providers
12.2021 - 10.2022
- Provided comprehensive care coordination and management for patients with complex medical needs
- Developed and implemented individualized care plans that address patients' physical, emotional, and social needs
- Collaborated with interdisciplinary teams to ensure continuity of care and optimal patient outcomes
- Utilized evidence-based practices and clinical guidelines to inform decision-making and improve patient outcomes
- Advocated for patients and their families to ensure they receive the highest quality of care
- Maintained accurate and up-to-date documentation of patient care and progress, ensuring compliance with regulatory standards and improving team communication
Behavior Technician II
Autism Spectrum Therapies
10.2020 - 12.2021
- Implemented behavior intervention plans (BIPs) designed by a Board Certified Behavior Analyst (BCBA) to address challenging behaviors in clients with Autism Spectrum Disorder (ASD) or other developmental disorders
- Collected and recorded data on client behaviors, skills, and progress during therapy sessions to track outcomes and adjust interventions as needed
- Assisted clients in developing social skills through modeling, role-playing, and direct instruction in both one-on-one and group settings
- Provided parent and caregiver training to ensure consistency and support for behavioral strategies across all environments
- Participated in team meetings and supervision with a BCBA to review client progress, discuss strategies, and receive ongoing training
- Prepared and organized instructional materials and therapeutic environments to optimize learning and ensure client safety
Behavior Technician
Trumpet Behavioral Health
01.2020 - 10.2020
- Implemented behavior intervention plans (BIPs) designed by a Board Certified Behavior Analyst (BCBA) to address challenging behaviors in clients with Autism Spectrum Disorder (ASD) or other developmental disorders
- Collected and recorded data on client behaviors, skills, and progress during therapy sessions to track outcomes and adjust interventions as needed
- Assisted clients in developing social skills through modeling, role-playing, and direct instruction in both one-on-one and group settings
- Provided parent and caregiver training to ensure consistency and support for behavioral strategies across all environments
- Participated in team meetings and supervision with a BCBA to review client progress, discuss strategies, and receive ongoing training
- Prepared and organized instructional materials and therapeutic environments to optimize learning and ensure client safety
Team Lead
Customer Service
01.2016 - 01.2020
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Provided accurate, valid, and complete information by using the right methods/tools
Education
Master's Degree - General Psychology
Grand Canyon University
Phoenix, AZ05.2023
Bachelor's Degree - Psychology
Arizona State University
Tempe, AZ05.2021
Skills
- Excel
- Microsoft Office
- Statistical Analysis
- Organization
- Problem-solving
- Research
Certification
- CPR/First Aid
- Abuse and Neglect
- Prevention and Support
- Article 9
- Direct Care Worker training
- IVP Fingerprint Clearance Card
- Alpha Chi National College Honor Society
- Arizona State University Dean's List
- Grand Canyon University Dean's List
Timeline
Case Manager
Quality Care Solutions
08.2023 - Current
Residential Program Manager
The Opportunity Tree
10.2022 - 08.2023
Service Coordinator
Arizona Care Providers
12.2021 - 10.2022
Behavior Technician II
Autism Spectrum Therapies
10.2020 - 12.2021
Behavior Technician
Trumpet Behavioral Health
01.2020 - 10.2020
Team Lead
Customer Service
01.2016 - 01.2020
Master's Degree - General Psychology
Grand Canyon University
Bachelor's Degree - Psychology
Arizona State University