Tania Cortes
Houston,TX
Summary
Skilled multitasker with an excellent work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Mobile Expert
T-mobile
09.2015 - Current
- Adhered to all company policies and procedures while consistently maintaining professional demeanor and appearance.
- Resolved customer complaints swiftly and professionally, ensuring positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista Shift Supervisor
Starbucks
04.2013 - 09.2015
- Maximized team productivity by expertly delegating tasks to employees
- Built strong relationships with regular customers through attentive service and engaging in friendly conversation when appropriate.
Education
Bachelor of Arts - Education
University of Houston - Downtown
Houston, TX05.2026
Associate of Arts - Education
Lone Star College
Spring, TX12.2022
Skills
- Written and Verbal Communication
- Decision-Making
- Salesfloor Organization
- Customer Relationship-building
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-mobile
09.2015 - Current
Barista Shift Supervisor
Starbucks
04.2013 - 09.2015
Bachelor of Arts - Education
University of Houston - Downtown
Associate of Arts - Education
Lone Star College
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