Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Flamenco

Brockton,MA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

1
1
Language
21
21
years of professional experience

Work History

Server

Lessing's Food Service
Canton, Massachusetts
06.2021 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on restaurant procedures and service standards.
  • Handled customer inquiries and resolved issues to enhance their dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.

Cashier

Salvation Army Thrift Store
Brockton, MA
03.2013 - 09.2015
  • Assisted customers with inquiries about store policies and items for sale.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Handled donations by sorting and pricing items for resale in the store.
  • Trained new cashiers on register operations and customer service techniques.
  • Resolved customer complaints calmly and professionally to ensure satisfaction.
  • Monitored inventory levels to assist in identifying restocking needs regularly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Host/Server

Bertuccis Restaurant
Mansfield, MA
07.2010 - 09.2010
  • Greeted guests warmly and guided them to their tables promptly.
  • Managed reservations and organized seating arrangements efficiently.
  • Delivered food and beverages accurately to enhance guest satisfaction.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.

Server

Bertuccis Restaurant
Mansfield, MA
12.2005 - 09.2010
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Handled customer inquiries and resolved issues to enhance their dining experience.
  • Set up and cleared tables promptly to prepare for incoming guests.
  • Upsold menu items to increase sales while maintaining customer satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Oliver Ames High School
North Easton, MA

Some College (No Degree) - Art Therapy

Emmanuel College
Boston, MA

Skills

  • Customer service
  • Order accuracy
  • Menu knowledge
  • Food safety
  • Meal preparation
  • Team collaboration
  • Time management
  • Effective communication
  • Training new staff
  • Problem solving
  • Attention to detail
  • Fast-paced environment
  • Take-out service
  • Menu presentation
  • Cleanliness standards
  • Guest engagement
  • Check payment processing
  • Order management
  • Wine pairing

Languages

Spanish
Professional

Timeline

Server

Lessing's Food Service
06.2021 - Current

Cashier

Salvation Army Thrift Store
03.2013 - 09.2015

Host/Server

Bertuccis Restaurant
07.2010 - 09.2010

Server

Bertuccis Restaurant
12.2005 - 09.2010

Oliver Ames High School

Some College (No Degree) - Art Therapy

Emmanuel College
Tania Flamenco