Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Hernandez

Baytown,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Team Lead

Chick-fil-A
09.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in techniques necessary to complete job tasks

Receptionist

The Stage Dance Studio
03.2021 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

No Degree - Kinesiology

Lee College
Baytown, TX
05.2024

High School Diploma -

Sam Rayburn High School
Pasadena, TX
05.2021

Skills

  • Customer Loyalty
  • Staff Training
  • Safety Standards
  • Team Management
  • Leadership
  • Answer Telephone Calls/Making Appointments
  • Google Docs
  • Greet Visitors

Languages

Spanish
Native or Bilingual
English

Timeline

Team Lead

Chick-fil-A
09.2021 - Current

Receptionist

The Stage Dance Studio
03.2021 - 09.2021

No Degree - Kinesiology

Lee College

High School Diploma -

Sam Rayburn High School

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Tania Hernandez