Tania Martinez
Palmdale
Summary
Dynamic Service Advisor with a proven track record at Hunter Dodge, excelling in customer engagement and relationship management. Adept at multitasking and utilizing software tools to enhance service efficiency. Consistently surpassed sales targets through effective upselling, demonstrating a strong work ethic and goal-oriented mindset.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
21
21
years of professional experience
Work History
Service Advisor
Hunter Dodge
Lancaster, CA
12.2022 - 04.2025
- Facilitated communication between customers and service technicians to ensure accurate understanding of service needs.
- Provided detailed explanations of repair services and maintenance options to enhance customer satisfaction.
- Coordinated service appointments and managed workflow schedules to optimize shop efficiency.
- Resolved customer inquiries and complaints, ensuring prompt and effective solutions to enhance loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Rally Auto Group
Palmdale, CA
08.2018 - 12.2022
- Assisted in developing promotional strategies for service offerings, increasing customer engagement and retention.
- Monitored progress of vehicle repairs, providing updates to customers regarding status and timelines.
- Trained new staff on policies, procedures, and software systems for seamless operational integration.
- Analyzed customer feedback to identify areas for service improvement, driving enhancements in overall performance.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Car Salesperson
AV Chevrolet
Lancaster, CA
06.2007 - 07.2018
- Fostered strong customer relationships through personalized service and follow-up communication.
- Conducted vehicle demonstrations to showcase features, enhancing customer knowledge and engagement.
- Negotiated sales agreements, ensuring alignment with customer needs and dealership goals.
- Mentored junior sales staff on product knowledge and effective selling techniques.
- Collaborated with finance team to provide customers with financing options tailored to their budgetary needs.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
Business Banking Relationship Manager
California Bank & Trust
Lancaster, CA
03.2007 - 03.2011
- Cultivated strong relationships with business clients to enhance customer loyalty and satisfaction.
- Analyzed financial needs of clients, providing tailored banking solutions to meet their objectives.
- Collaborated with internal teams to streamline loan processing, improving turnaround time for approvals.
- Guided clients through complex financial products, ensuring understanding and compliance with regulations.
- Facilitated the onboarding process for new business accounts, ensuring a smooth transition from prospect to loyal client.
- Partnered with product specialists to develop and present customized financial solutions tailored to clients'' specific needs.
- Developed comprehensive understanding of clients'' businesses, enabling more effective financial guidance.
Assistant Manager
Wells Fargo & Company
Lancaster, CA
01.2004 - 03.2007
- Led team in implementing process improvements, enhancing operational efficiency across departments.
- Developed training programs for staff, ensuring adherence to compliance and regulatory standards.
- Streamlined customer service protocols, resulting in improved client satisfaction and retention rates.
- Analyzed performance metrics to identify trends, informing strategic decision-making initiatives.
- Mentored junior staff members, fostering professional development and promoting a culture of continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
John Marshall High
Los Angeles05-1994
Skills
- Customer engagement
- Experienced in software tools
- Multitasking and organization
- Strong work ethic
- Team player mentality
- Goal-oriented mindset
- Records management
- Customer relations
- Call center experience
Languages
Spanish
Full Professional
Timeline
Service Advisor
Hunter Dodge
12.2022 - 04.2025
Service Advisor
Rally Auto Group
08.2018 - 12.2022
Car Salesperson
AV Chevrolet
06.2007 - 07.2018
Business Banking Relationship Manager
California Bank & Trust
03.2007 - 03.2011
Assistant Manager
Wells Fargo & Company
01.2004 - 03.2007
High School Diploma -
John Marshall High