Tania Mauricio Surio
Summary
Overview
12
12
years of professional experience
Work History
Cashier
Bodega Latina, El Super
Commerce, CA
03.2010 - 02.2019
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers.
- Helped customer locate and select appropriate merchandise throughout store.
- Trained new team members in cash register operation, stock procedures and customer service.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Researched customer issues to understand problems and developed successful resolutions.
- Kept areas such as restrooms and service equipment clean and neat.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Removed trash regularly to maintain strong hygiene standards.
- Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
- Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Cashier/Customer Service Representative
Dolex Dollar Express Inc
Commerce , CA
02.2007 - 02.2010
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Increased sales [Number]% by suggesting specific purchases to customers and [Action].
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Researched customer issues to understand problems and developed successful resolutions.
- Removed trash regularly to maintain strong hygiene standards.
- Monitored store premises for security concerns and notified supervisor or authorities of major issues.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Kept areas such as restrooms and service equipment clean and neat.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
Education
High School Diploma -
Montebello Adult Schools
Montebello, CA2006
Skills
- Cash drawer balancing
- Loss prevention
- Customer greeting
- Excellent communication
- Customer assistance
- Merchandise restocking
- Liquor regulations and compliance
Timeline
Cashier
Bodega Latina, El Super
03.2010 - 02.2019
Cashier/Customer Service Representative
Dolex Dollar Express Inc
02.2007 - 02.2010
High School Diploma -
Montebello Adult Schools