Tania Trinidad
West Covina,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
BDC Manager
Maserati, Fiat, and Alfa Romeo of Santa Monica
2019.12 - Current
- Proficient in developing and executing strategic plans to expand market presence, drive revenue growth, and enhance profitability for the service department
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Cashier
Goudy Honda Service Department
2019.07 - 2019.12
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Multilingual Editor
Toyon Literary Magazine
2017.08 - 2018.05
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
Education
Bachelor of Arts: English -
Humboldt State University
Arcata, California05.2018
Associate of Arts: Liberal Studies -
Santa Monica College
Santa Monica, California05.2016
Skills
- Time Management
- Detail Oriented
- Communication Management
- Verbal and Written Communication
- Organized
- Conflict Resolution
- Adaptability
- Responsible
- Bilingual
- Attention to Detail
- Active Listening
- Organizational Skills
- Customer Retention
Timeline
BDC Manager
Maserati, Fiat, and Alfa Romeo of Santa Monica
2019.12 - Current
Cashier
Goudy Honda Service Department
2019.07 - 2019.12
Multilingual Editor
Toyon Literary Magazine
2017.08 - 2018.05
Bachelor of Arts: English -
Humboldt State University
Associate of Arts: Liberal Studies -
Santa Monica College
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