Tania Anyeline Moris Cabrera
Dallas
Summary
Dynamic customer service professional with a proven track record at Bluegreen Vacations, excelling in attention to detail and time management. Recognized for enhancing guest experiences and fostering team productivity, I adeptly resolve complex issues while maintaining composure under pressure, ensuring high levels of client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bluegreen Vacations
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Cashier
Kalahari Resorts Dells
11.2019 - 05.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Ambassador
Bluegreen Corporation
06.2022 - 10.2023
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
- Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
Call Center Representative
PUBLISHERS CLEARING HOUSE
10.2020 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Supervisor of Operations
Carnival Cruise Port, Cafe El Cibao
02.2016 - 03.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
High School Diploma -
SALOME UREÑA
DOMINICAN REPUBLIC 01-2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
BILINGUAL
I have the ability to speak fluent English and Spanish. This allows me to help companies that have Spanish-speaking customers.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Bluegreen Vacations
10.2023 - Current
Sales Ambassador
Bluegreen Corporation
06.2022 - 10.2023
Call Center Representative
PUBLISHERS CLEARING HOUSE
10.2020 - 03.2021
Customer Service Cashier
Kalahari Resorts Dells
11.2019 - 05.2025
Supervisor of Operations
Carnival Cruise Port, Cafe El Cibao
02.2016 - 03.2021
High School Diploma -
SALOME UREÑA
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