Tanicka Rivera
Killeen
Summary
Dynamic professional with experience as a Dispatcher at a Helping Hand, adept at managing high-stress situations and ensuring timely assistance. Proven skills in customer service and decision-making, effectively coordinating fleet operations while enhancing team collaboration. Committed to delivering compassionate care as a HHA, fostering patient dignity and comfort.
Overview
4
4
years of professional experience
Work History
Dispatcher
a Helping Hand
09.2023 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
HHA
Private Care
03.2021 - 05.2022
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Education
GED -
Glennmont Job Corp
Albany, NY07-1997
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher
a Helping Hand
09.2023 - 01.2025
HHA
Private Care
03.2021 - 05.2022
GED -
Glennmont Job Corp
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