Tanika Ooft
Rensselaer
Summary
Detail-oriented professional with strong skills in customer service and office administration. Experienced in managing operations, enhancing communication, and fostering organization for improved efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant II
New York State
04.2026 - Current
- Managed scheduling and calendar coordination for departmental meetings and events.
- Developed and maintained organized filing systems to enhance document retrieval efficiency.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Supported office operations by handling incoming communications and directing inquiries appropriately.
Shelter Aide
The Bethesda House
10.2025 - 04.2026
- Assisted residents with daily living activities, promoting dignity and independence.
- Maintained cleanliness and organization of shelter environment, ensuring safety standards.
- Supported case managers in coordinating resources for residents' needs and services.
- Facilitated communication between staff and residents to foster a supportive community.
Telephone Operator
Answer Phone
03.2022 - 09.2025
- Managed high-volume incoming calls, ensuring timely and professional responses.
- Operated multi-line telephone systems, facilitating seamless communication across departments.
- Provided accurate information to callers, enhancing customer satisfaction and support efficiency.
- Documented call details in CRM systems, maintaining accurate records for future reference.
Front Desk Clerk
Days Inn and Suites
07.2012 - 03.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Facilitated guest inquiries and resolved issues to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation systems for optimal occupancy.
- Trained new staff on procedures, policies, and customer service excellence standards.
Education
GED -
NYS Dept of Education
NYS 06-2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant II
New York State
04.2026 - Current
Shelter Aide
The Bethesda House
10.2025 - 04.2026
Telephone Operator
Answer Phone
03.2022 - 09.2025
Front Desk Clerk
Days Inn and Suites
07.2012 - 03.2022
GED -
NYS Dept of Education