Tanika Ross
Spartanburg,SC
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
LifeMD
Greenville, SC
10.2021 - 10.2025
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed laboratory specimens accurately, maintaining compliance with quality control standards and protocols.
- Educated patients on procedures, fostering trust and reducing anxiety during blood collection.
- Collaborated with healthcare team to streamline workflows, enhancing overall operational efficiency in specimen handling.
- Packaged and shipped specimens to central lab daily.
Customer Service Representative
LifeMD
Greenville, SC
09.2022 - 10.2025
- Resolved customer complaints and provided timely solutions to enhance satisfaction. Managed patient appointments and guided users through online platforms effectively. Educated clients on health management tools and resources for better wellness. Collaborated with team members to improve service efficiency and response times. Recorded customer interactions in CRM system for accurate tracking and follow-up. Trained new staff on company policies and best practices for customer service interactions. Answered customer inquiries and provided accurate information regarding products and services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Informed customers about billing procedures, processed payments, and provided payment option setup assistance. Collected deposits or payments and arranged for billing.
Billing Service Representative
Pilot Freight Services
Greer, SC
01.2021 - 10.2022
- Consistently received positive feedback, enhancing company reputation and trust. Created detailed reports, providing insights that informed management strategies. Collaborated with sales teams to align billing with customer needs effectively. Analyzed billing data to identify trends, driving strategic decision-making. Trained new hires on billing procedures, improving team performance significantly. Resolved billing disputes swiftly, achieving a 95% customer satisfaction rate. Exceeded monthly billing targets by 20% through proactive follow-ups.
Shipping and Receiving Clerk
Magna Seating
Moore, SC
08.2019 - 12.2020
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes, and methods to minimize costs and enhance schedules. Implemented tracking systems, enhancing visibility of shipments. Developed strong vendor relationships, improving service quality. Utilized software tools to optimize logistics operations.
Shipping and Receiving Specialist
Antolin Spartanburg
Spartanburg, SC
01.2017 - 07.2020
- Boosted inventory and record keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation. Maintained effective and on-schedule delivery of packages, Identifying and selecting optimal methods to meet targets. Communicated with carrier representatives, arranging for a special deliveries' receipts.
Receiving Clerk
Native American Logistics
Spartanburg, SC
11.2015 - 11.2017
- Supervised material flow, storage and global order fulfillment. Divided cargo received by account number and intended location.
Education
High school diploma -
Dorman High School
Roebuck, SC01-2006
Certification - Phlebotomy
Jacobs Medical Academy
Spartanburg, SC10-2025
Certificate - Adult And Pediatric First Aid/CPR/AED
American Red Cross Training Services
Spartanburg, SC10-2025
Skills
- Customer service excellence
- Computer operation and skills
- Account management and relationship building
- Phone etiquette and communication
- Data entry and typing proficiency
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Sample and specimen collection
- Infection control
- Quality control
- Paperwork processing
Certification
Driver's License
PT - Phlebotomy Technician
Timeline
Customer Service Representative
LifeMD
09.2022 - 10.2025
Phlebotomist
LifeMD
10.2021 - 10.2025
Billing Service Representative
Pilot Freight Services
01.2021 - 10.2022
Shipping and Receiving Clerk
Magna Seating
08.2019 - 12.2020
Shipping and Receiving Specialist
Antolin Spartanburg
01.2017 - 07.2020
Receiving Clerk
Native American Logistics
11.2015 - 11.2017
High school diploma -
Dorman High School
Certification - Phlebotomy
Jacobs Medical Academy
Certificate - Adult And Pediatric First Aid/CPR/AED
American Red Cross Training Services