Tanisha Dove
District Heights,MD
Summary
Achievement with more than 15 years of experience in fast-paced moving environment. Excellent leadership and management skills. Track record of achieving exceptional results in sales growth and team development. Excellent telecommunications skills in sales development.
Overview
18
18
years of professional experience
Work History
Sales Associate
Ray-Ban
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Manager
Staples
07.2022 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Assistant Manager
FedEx Office
11.2014 - 07.2022
- Make copies of correspondence or other printed material
- Provide services to customers, such as order placement or account information
- Manage projects or contribute to committee or team work
- Order and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Prepare and mail checks
- Learn to operate new office technologies as they are developed and implemented
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Financial Representative
Car Credit Finance
07.2011 - 09.2014
- Oversee the flow of cash or financial documents
- Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance
Account Manager
Access Worldwide Communications
10.2006 - 05.2011
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support
- Research and identify potential customers for products or services
- Create sales or service contracts for products or services
- Identify resale opportunities and support them to achieve sales plans
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
Education
High School Diploma -
Northwestern High School
Hyattsville, MD05.2004
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Judgment and Decision Making
- Telecommunications
- Sales Growth
- Monitoring
- Critical Thinking
- Team Management
- Complex Problem Solving
Timeline
Sales Associate
Ray-Ban
08.2023 - Current
Sales Manager
Staples
07.2022 - 08.2023
Assistant Manager
FedEx Office
11.2014 - 07.2022
Financial Representative
Car Credit Finance
07.2011 - 09.2014
Account Manager
Access Worldwide Communications
10.2006 - 05.2011
High School Diploma -
Northwestern High School
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