Tanisha Dunkines
Indianapolis,IN
Summary
Dynamic Medical Receptionist with extensive experience at Pike Medical Consultants, excelling in front desk operations and patient scheduling. Proven ability to enhance patient flow through effective EHR management and insurance verification. Recognized for delivering exceptional customer service and maintaining HIPAA compliance, ensuring a seamless experience for patients and healthcare providers alike.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Pike Medical Consultants
10.2023 - Current
- Greeted patients and managed front desk operations in a busy medical office.
- Scheduled appointments using electronic health record (EHR) systems to enhance patient flow.
- Collected patient information and verified insurance coverage for efficient processing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Managing Director
LaserShip
10.2020 - 09.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Oversaw financial planning and budgeting processes, optimizing resource allocation for maximum impact.
Customer Support Specialist
NorthShore University HealthSystem - Skokie Hospital
05.2016 - 08.2019
- Maintained accurate documentation of customer interactions, ensuring compliance with internal standards.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Scheduled appointments, collected co-pays and verified insurance.
Education
Computer Technology
Bogan Technical High School
Chicago, IL06.2004
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Insurance verification
- EMR / EHR
Timeline
Medical Receptionist
Pike Medical Consultants
10.2023 - Current
Managing Director
LaserShip
10.2020 - 09.2023
Customer Support Specialist
NorthShore University HealthSystem - Skokie Hospital
05.2016 - 08.2019
Computer Technology
Bogan Technical High School