Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Hunter

Milwaukee,WI

Summary

Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Billing Representative

Ascension Health Care
Milwaukee, WI
10.2022 - 02.2023
  • Maintained detailed records of billing information in the company's database.
  • Researched discrepancies between customer invoices and payments received.
  • Prepared monthly financial reports for management review.
  • Analyzed account history to identify trends or irregularities in billing processes.
  • Ensured accuracy of all financial transactions by verifying information against source documents.
  • Provided technical assistance to clients regarding billing procedures and policies.
  • Served as primary contact for internal departments concerning billing matters.
  • Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
  • Assisted with training new staff members on proper billing procedures and protocols.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Managed numerous client accounts to track and collect money owed.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.

Member Solutions Specialist

UW Credit Union
Milwaukee, WI
06.2021 - 10.2022
  • Provided customer service support to members regarding their accounts and queries.
  • Assisted members with account setup, card activation, and payment processing issues.
  • Resolved member complaints in a timely manner and provided follow-up communication when necessary.
  • Monitored incoming calls and emails from members for quick response time.
  • Identified process improvement opportunities to enhance the overall customer experience.
  • Developed comprehensive knowledge of products and services offered by the organization.
  • Processed payments accurately while maintaining data security protocols.
  • Troubleshot technical problems related to online banking systems and other software applications used by members.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Patient Access Representative

Froedtert Town Hall Health Center
Menomonee Falls, WI
04.2020 - 02.2021
  • Greeted patients and visitors in a courteous and professional manner.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Scanned documents into electronic medical records system.
  • Ensured accuracy of all data entered into computer system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Managed incoming faxes related to patient registration processes.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Lead Teller

Wells Fargo
Milwaukee, WI
04.2018 - 04.2020
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Ensured adherence to all applicable laws and regulations related to banking operations.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.

Registration

Froedtert Hospital
Milwaukee, WI
08.2016 - 04.2018
  • Collecting patients demographic information, Collecting insurance information from patients

Environmental Services/Pharmacy Clerk

Aurora St. Luke’s Medical Center
09.2014 - 02.2016
  • Answered phones, filed and assisted with customer questions, Cleaned within the hospital, Organized medicine and paperwork, Took inventory

Sales Associate

Wal-Mart
08.2013 - 03.2014
  • Cleaned designated and zoning areas, Assisted customers with sales and handled cash flow

Dining Service Attendant

Luther Manor Nursing Home
05.2010 - 08.2013
  • Acted as a hostess, cashier, waitress and line server, Cleaned designated work areas, Completed meal counts

Receptionist

Only God Can Children’s Academy
06.2008 - 05.2010
  • Faxed documents, filed paperwork and answered phones, Scheduled appointments, Acted as a teacher assistant and transported children

Education

High School Diploma -

FOSTER AND WILLIAMS OF VISUAL COMMUNICATION HIGH SCHOOL
06.2008

Associate of Applied Business - Business Administration

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Collections understanding
  • Account Monitoring
  • Medical Records Management
  • Data entry experience
  • Payment Collection
  • Microsoft Office
  • Collections background
  • Customer relations skills
  • Insurance Claims
  • Data entry expertise
  • Payment Processing

Timeline

Billing Representative

Ascension Health Care
10.2022 - 02.2023

Member Solutions Specialist

UW Credit Union
06.2021 - 10.2022

Patient Access Representative

Froedtert Town Hall Health Center
04.2020 - 02.2021

Lead Teller

Wells Fargo
04.2018 - 04.2020

Registration

Froedtert Hospital
08.2016 - 04.2018

Environmental Services/Pharmacy Clerk

Aurora St. Luke’s Medical Center
09.2014 - 02.2016

Sales Associate

Wal-Mart
08.2013 - 03.2014

Dining Service Attendant

Luther Manor Nursing Home
05.2010 - 08.2013

Receptionist

Only God Can Children’s Academy
06.2008 - 05.2010

High School Diploma -

FOSTER AND WILLIAMS OF VISUAL COMMUNICATION HIGH SCHOOL

Associate of Applied Business - Business Administration

Milwaukee Area Technical College

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Tanisha Hunter