Tanisha Maddox
Spartanburg,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher
Kindercare
Greer, SC
08.2021 - 08.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Customer Service Representative
Liveops
06.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Infant Teacher
Classy Kids Child Development
Simpsonville, SC
03.2020 - 08.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Teacher
Angels Child Development Center
Greenwood, SC
04.2019 - 10.2019
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Caregiver
Senior Helpers
Greenwood, SC
06.2018 - 02.2019
- Assisted with dressing guidance, grooming, preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Cashier
Hardees
Ninety Six, SC
11.2017 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sandwich Artist
Subway
Princeton, SC
01.2014 - 12.2015
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods and ingredients.
Customer Service Representative
Sykes Enterprises, Inc
Greenwood, SC
09.2012 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cashier/Cook
Hardee's
Honea Path, SC
09.2010 - 09.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Education
Associate's degree - Business Management
Piedmont Technical College
Certificate in Customer Service - Business Administration And Management
Piedmont Technical College
Greenwood, SCAssociate - Early Childhood Education
Piedmont Technical College
High School Diploma -
Ware Shoals High School
Ware Shoals, SCSkills
- Classroom Management
- Teaching
- Meal Preparation
- Early Childhood Education
- Childcare
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Certification
CPR Certification
First Aid Certification
November 2020 to November 2022
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Teacher
Kindercare
08.2021 - 08.2022
Customer Service Representative
Liveops
06.2021 - 09.2021
Infant Teacher
Classy Kids Child Development
03.2020 - 08.2021
Teacher
Angels Child Development Center
04.2019 - 10.2019
Caregiver
Senior Helpers
06.2018 - 02.2019
Cashier
Hardees
11.2017 - 08.2018
Sandwich Artist
Subway
01.2014 - 12.2015
Customer Service Representative
Sykes Enterprises, Inc
09.2012 - 09.2013
Cashier/Cook
Hardee's
09.2010 - 09.2012
Associate's degree - Business Management
Piedmont Technical College
Certificate in Customer Service - Business Administration And Management
Piedmont Technical College
Associate - Early Childhood Education
Piedmont Technical College
High School Diploma -
Ware Shoals High School