Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards with a positive attitude
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Florida Atlantic University Medicine
03.2023 - Current
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
Place new supply orders, managed inventory and restocked clerical spaces.
Resolve/de-escalate patients problems and complaints
Collected co-pay, process transactions and update relevant records
Phlebotomist/Medical Floater
Florida Atlantic University Medicine
03.2023 - Current
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Stocked phlebotomy cart or carrier with appropriate supplies.
Organized daily work based on collection priority.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Labeled and prepared specimens for shipment to laboratory facilities.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Provided instruction on Holter monitor and connected patient to analyzer.
Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Medical Claims Processor
WellCare Health Plans Inc.
03.2012 - 03.2022
Evaluated medical claims for accuracy and completeness and researched missing data.
Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Calculated adjustments, premiums and refunds.
Monitored and updated claims status in claims processing system.
Paid or denied medical claims based upon established claims processing criteria.
Achieved high satisfaction rating through proactive one-call resolutions of provider issues
Education
Certificate - Phlebotomy
Cambridge College of Healthcare & Technology
Delray Beach, FL
08.2023 - Current
High School Diploma -
Dillard High
Sunrise, FL
2005 - 2009
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL
2020.03 - 2020.04
Skills
Multi-Line Telephone Systems
Sorting and Labeling
Office Management
Time Management
Complex Problem-Solving
Sensitive Information Handling
Administrative Skills
Drawing Blood
Medical Records Maintenance
Specimen Labeling Procedures
Specimen Collection
Using Centrifuges
Medical Terminology
Healthcare Operations
Insurance Coverage Verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Revenue Management Intern at Florida Atlantic University Athletic DepartmentRevenue Management Intern at Florida Atlantic University Athletic Department