Taniyah Burroughs
Dallas
Summary
Skilled professional with a focus on quality management and customer service excellence. Extensive experience in resolving complaints and collaborating across functions. Dedicated to improving customer satisfaction and optimizing operational processes.
Overview
3
3
years of professional experience
Work History
Cashier
Cliffs check cashing
Dallas
02.2024 - 12.2025
- Processed customer transactions with attention to detail, ensuring accuracy and efficiency.
- Handled cash, checks, and money orders securely.
- Assisted customers with inquiries, providing clear information about services to enhance their shopping experience.
- Processed cash and credit card payments efficiently, ensuring accurate issuance of receipts and change.
- Greeted customers warmly, addressing questions about products and services to foster a welcoming environment.
QA Specialist
Surlean Foods
Dallas
11.2022 - 12.2024
- Utilized quality management systems to document inspection results and findings.
- Facilitated cross-functional collaboration to enhance quality awareness across teams.
- Documented quality reports and statistical reviews to support compliance and continuous improvement.
- Coordinated investigations of customer complaints, ensuring timely and effective resolutions.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
Education
GED -
Cedar Valley College
Lancaster, TX04-2022
Skills
- Customer service
- Closing sales
- Customer resolution
- Refunds and exchanges
- Issue resolution
- Account management
- Quality management
- Product knowledge
- Complex Problem-solving
- Statistical analysis
- Data documentation
- Testing procedures
- Cross-functional collaboration
Timeline
Cashier
Cliffs check cashing
02.2024 - 12.2025
QA Specialist
Surlean Foods
11.2022 - 12.2024
GED -
Cedar Valley College