Tanjaunette Mills
Adamsville,AL
Summary
Analytical and communicative team player with a strong willingness to learn and grow. Proven adaptability to new environments and challenges, contributing positively to team objectives. Dedicated to continuous improvement and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal Security Services
08.2024 - Current
- Proactively maintained safe environment for staff and visitors through vigilant surveillance and communication.
- Responded swiftly to emergencies, evaluating situations to avert risks.
- Verified identities of individuals entering and exiting facility to eliminate unauthorized visits.
- Conducted regular patrols of premises, addressing any security concerns identified.
Front Desk Guest Service Representative
Hilton Garden Inn Hotel
02.2022 - 04.2023
- Achieved high guest satisfaction levels through outstanding customer service at front desk.
- Increased operational efficiency by streamlining check-in and check-out workflows.
- Promptly addressed issues while assisting guests with reservation changes.
- Ensured timely room readiness by collaborating with housekeeping and maintenance staff.
- Executed accurate payment transactions in compliance with cash handling protocols.
Sales Associate
Spectrum
11.2021 - 02.2022
- Provided exemplary customer service, resulting in positive shopper feedback and enhanced store image.
- Surpassed productivity benchmarks through focused attention to detail during rush hours.
- Developed rapport with customers to encourage repeat visits and sales.
- Exhibited calmness while professionally handling issues in challenging situations.
- Answered inquiries related to sizing, accessories, and merchandise maintenance.
- Welcomed customers warmly, creating a positive atmosphere for all visitors.
- Resolved customer issues effectively by offering tailored product recommendations.
Cashier
Walmart
01.2020 - 11.2021
- Contributed to store success by upholding rigorous cleanliness standards throughout the facility.
- Ensured adherence to company policies while processing transactions with efficiency and accuracy.
- Addressed customer flow by opening extra registers when necessary, improving overall experience.
- Increased transaction speed through timely updates on product pricing without compromising accuracy.
- Flexibly adjusted work schedule and took on extra shifts to accommodate operational demands.
- Delivered outstanding customer service, leading to positive shopper feedback.
- Embraced new POS technology swiftly, ensuring smooth adaptations for both staff and customers.
Customer Service Representative
Tmoblie
03.2019 - 04.2020
- Facilitated seamless transitions by adapting to newly implemented POS system technologies for staff and customers.
- Promptly addressed customer concerns, resulting in enhanced satisfaction levels.
- Led training sessions for new hires, maintaining high service standards across team.
- Worked with product team to communicate feedback, leading to significant product improvements.
- Delivered outstanding customer service by assisting with product selection and managing orders effectively.
- Ensured resolution of critical inter-departmental escalations, boosting customer retention rates.
Education
High School Diploma -
Jackson Olin High School
05.2019
Skills
- Reservation coordination
- Customer relations and service
- Information safeguarding
- Event planning and execution
- Payment collection strategies
- Cash register management
- CCTV oversight
- Complex problem resolution
- Management of relationships
- Reporting incidents effectively
- Situational awareness skills
- Resolution of conflicts
- Integrity and reliability
- Team-oriented approach
- Responsibility and reliability
- Detail-oriented observation
- Adaptable team leadership
Timeline
Security Guard
Allied Universal Security Services
08.2024 - Current
Front Desk Guest Service Representative
Hilton Garden Inn Hotel
02.2022 - 04.2023
Sales Associate
Spectrum
11.2021 - 02.2022
Cashier
Walmart
01.2020 - 11.2021
Customer Service Representative
Tmoblie
03.2019 - 04.2020
High School Diploma -
Jackson Olin High School