T'Anna James
Comcast
Decatur,GA
11
years of professional experience
Results-driven sales and operations professional with experience leading retail performance, improving customer experience, and driving sales growth within Xfinity. Skilled in analyzing performance trends, developing strategic action plans, resolving complex customer and operational escalations, and collaborating across teams to achieve business objectives. Strong knowledge of Xfinity products, systems, sales processes, and Net Promoter System initiatives, with a proven ability to build relationships, influence performance, and identify opportunities for operational improvement. Ready to leverage frontline leadership experience and business knowledge to support branded partners and drive regional sales success.
Work History
Store Manager
4 Years 11 Months- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Representative
5 Months- Developed tailored sales presentations to address customer needs and preferences.
- Analyzed market trends to identify opportunities for product promotion and upselling.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Assistant Manager
1 Year 8 Months- Led team in achieving sales targets through strategic planning and coaching initiatives.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
3 Years 7 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Enhanced customer experience by developing effective service strategies and resolving issues promptly.
Education
Bachelor of Science - Behavioral Sciences
Bachelor of Science - Accounting
Skills
Problem-solving
Operations management
Leadership development
Multitasking and organization
Market analysis
Timeline
Store Manager
Comcast
09.2021 - CurrentRead More
Sales Representative
Xfinity
04.2021 - 09.2021Read More
Assistant Manager
Sprint
08.2019 - 04.2021Read More
Store Manager
Cricket Wireless
01.2016 - 08.2019Read More
Wilmington University
Bachelor of Science from Behavioral Sciences
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DeVry University
Bachelor of Science from Accounting
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