Tanner Hopkins
Roanoke,VA
Summary
I strive to make everyone satisfied. As a worker I makesure everyone I talk to smiles, and that everyone gets what they want and need. I am a dedicated worker, and a happy and outgoing person! I am experienced with upselling strategies, and I know how to deal with a rush.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Scratch Biscuut
Roanoke, VA
10.2025 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Managed cash register transactions and processed payments accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted kitchen staff by delivering orders promptly to customers.
- Provided menu recommendations and answered customer inquiries effectively.
- Stocked supplies and ingredients to support daily operations efficiently.
- Collaborated with team members to enhance service quality during busy hours.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Enforced safety protocols within the restaurant environment at all times.
- Provided take-out services to customers who preferred to dine offsite.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Adhered to all health code regulations when handling food items or beverages.
Ice Cream Server
Sugar Magnolia
Roanoke, VA
08.2025 - Current
- Served ice cream and toppings to customers at a busy dessert shop.
- Maintained cleanliness of serving area and equipment throughout shifts.
- Assisted customers with menu selections and answered product questions.
- Prepared ice cream cones, sundaes, and milkshakes following standard recipes.
- Handled cash transactions accurately and managed the cash register.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and restocked inventory as needed for daily operations.
- Engaged with customers to create a welcoming atmosphere in the shop.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Cleaned tables, chairs and dining areas after customer use.
- Memorized menu items, identifying allergens to streamline service to customers.
- Trained new employees on proper food handling techniques and customer service standards.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
Education
Cave Spring
Roanoke, VASkills
- Customer service
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Inventory management
- Menu memorization
- Punctuality and reliability
- Strong work ethic
- Multitasking and organization
- Team player attitude
- Phone etiquette
- Food safety knowledge
- Up-selling strategies
- Health and safety
- Attention to detail
- Basic math
- Clear communication
- Personal hygiene
- First aid training
- Cleanliness
Timeline
Front of House Employee
Scratch Biscuut
10.2025 - Current
Ice Cream Server
Sugar Magnolia
08.2025 - Current
Cave Spring