Tanner McKinney
Sachse,TX
Summary
Retail Manager of 7 years with experience with appliances, electronics, and furniture. Consistently leads teams past expected goals. With the help of the team we were able to achieve #1 store in district and #4 in the company in sales revenue and growth in 2023 for Conn's.
Overview
12
12
years of professional experience
Work History
Store Manager
Wild Fork
04.2024 - Current
- When starting sales were at a consistent 80% to plan. Now the sales are at a consistent 95%-115% to plan each period
- Hire, retain, develop and mentor a high performing team of employees.
- Create an inspiring team environment with open communication, high energy and respectful culture.
- Provide training to improve the knowledge base and utilize cross-training to maintain productivity when employees are absent.
- Maintain and replenish inventory, staying in communication with the distribution center and commercial team regarding store specific needs.
- Focus on delivering TOP of the line customer experience by sharing your passion for food and becoming a product expert
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Conn's Homes Plus
04.2021 - 04.2024
- Led a team of 12+ Sales associates, 2 assistant managers, 3 department leads, 2 customer service representatives, and 2 porters in achieving and exceeding sales targets by 15% each period.
- Ended 2023 with a total sales revenue of $9.6 Million.
- Spearheaded entire operations of a busy retail store, overseeing inventory management, staffing, and customer service to consistently meet and exceed sales targets.
- Maintained a high level of customer satisfaction through effective resolution of escalated issues and implementation of quality control measures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Manager
Rent-A-Center
10.2017 - 04.2021
- Skilled in leading a team of sales associates to achieve and exceed sales goals
- Proficient in inventory management, ordering products, and maintaining optimal stock levels
- Experienced in implementing effective merchandising strategies to enhance customer experience and drive sales
- Strong background in customer service, resolving customer complaints, and ensuring customer satisfaction
- Knowledgeable in analyzing sales reports, identifying trends, and implementing strategies to increase profit margins
- Developed and implemented credit policies, procedures, and guidelines to minimize risk and ensure compliance with company standards
- Negotiated payment plans with delinquent accounts and successfully reduced bad debt by 18%
General Manager
ITL Foods
10.2012 - 10.2017
- Developed and implemented new strategies to streamline operations and improve efficiency in day-to-day restaurant activities.
- Oversaw hiring, training, and scheduling of staff to ensure optimal staffing levels and high-quality service delivery.
- Managed inventory, ordering, and supplier relationships to maintain cost-effectiveness and minimize waste.
- Conducted regular performance evaluations and provided ongoing coaching and feedback to empower employees and enhance team performance.
- Maintained compliance with health and safety regulations, as well as ensuring cleanliness and sanitation standards are consistently met.
Skills
- Hiring and Training
- Employee Relations
- Customer Relations
- Project Management
- Problem Solving
Software
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Salesforce
AS400
Timeline
Store Manager
Wild Fork
04.2024 - Current
Store Manager
Conn's Homes Plus
04.2021 - 04.2024
Sales Manager
Rent-A-Center
10.2017 - 04.2021
General Manager
ITL Foods
10.2012 - 10.2017
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