Tano Brown
Baltimore,MD
Summary
A professional with experience in customer service and group management. Ready to adapt to evaluate different problems and act accordingly. Very receptive to hands-on learning and following procedures efficiently, while also thinking ahead to avoid setbacks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Baltimore, MD
07.2025 - Current
- Assisted members with inquiries, ensuring a positive experience and enhancing customer satisfaction.
- Processed membership applications and payments using point-of-sale systems efficiently.
- Maintained the cleanliness and organization of the gym to create a welcoming environment for members.
- Educated new members on gym policies, equipment usage, and fitness programs available.
Camp Counselor
Adamahadventures
Baltimore, MD
08.2024 - 08.2024
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Organized and supervised camp activities such as swimming, arts and crafts, hikes, and sports.
- Welcomed participants and directed to assigned areas.
- Tracked attendance, checking off present individuals.
Camp Counselor
Friends of Great Kids Farm
Baltimore, MD
06.2024 - 08.2024
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Collaborated with fellow counselors in planning fun evening events such as field days or talent shows.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Coordinated and led group activities for campers and counselors.
- Developed individualized behavior management plans for campers with special needs.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Camp Counselor
Friends of Great Kids Farm
Baltimore, MD
06.2023 - 08.2023
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Collaborated with fellow counselors in planning fun evening events such as field days or talent shows.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Coordinated and led group activities for campers and counselors.
- Developed individualized behavior management plans for campers with special needs.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Education
High School Diploma - Liberal Arts and Sciences
Bard Highschool Early College
Baltimore, MDSkills
- Documentation and reporting
- Youth mentorship
- Procedural adherence
- Flexibility and adaptability
- Multitasking and organization
- Team collaboration
- Effective communication
- Enforcing rules
- Program and activity planning
- Safety guidelines
Affiliations
- Going to the gym
- Playing the guitar and bass
- Attending school
- Spending time with loved ones
Certification
- CPR Certified
Timeline
Member Service Representative
Planet Fitness
07.2025 - Current
Camp Counselor
Adamahadventures
08.2024 - 08.2024
Camp Counselor
Friends of Great Kids Farm
06.2024 - 08.2024
Camp Counselor
Friends of Great Kids Farm
06.2023 - 08.2023
High School Diploma - Liberal Arts and Sciences
Bard Highschool Early College
References
References available upon request.
Education and Training
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