Tanoya Blake
New York City
Summary
Driven and goal-oriented individual with a solid foundation in both academic and real-world settings. Experienced in working on team-based projects and internships that required critical thinking, collaboration, and meeting deadlines. Known for being dependable, adaptable, and able to take initiative when needed. Looking to build on this foundation through graduate study and further professional growth.
Overview
3
3
years of professional experience
Work History
Operations Manager
Resatuarant Associates | Delta One Lounge JFK
02.2025 - 07.2025
- Maintains communication with all departments to ensure customer service needs are met
- Coordinates and conducts pre-shift and departmental meetings daily
- Order assigned product supplies for business needs
- Supervised operations staff and kept employees compliant with company policies and procedures.
Hospitality Ambassador
Restaurant Associates | Delta One Lounge JFK
10.2024 - 02.2025
- Greet and welcome guests as I provide warm hospitality to guest
- Provide clear and concise navigation
- Support the management team in ensuring lounge operations align with luxury service standards
Front Desk Representative
Borgata Hotel Casino & Spa & MGM Tower
05.2023 - 08.2023
- Managed check-in and check-outs for luxury and premium guest
- Upsold room and amenities, resulting in an increase in guest sales
Front Desk Representative
Borgata Hotel Casino & Spa & MGM Tower
05.2022 - 08.2022
- Managed check-in and check-outs for luxury and premium guest
- Upsold room and amenities, resulting in an increase in guest sales
Customer Service Apprentice- Student Worker
The Noyes Arts Garage of Stockton University
05.2022 - 08.2022
- Administer gift shop sales and assist with inventory
- Assisting in executing museum events, ensuring a seamless operation
Education
Bachelor of Science - Hospitality, Tourism & Event Management
Stockton University
05.2024
Skills
- Performance monitoring
- Production
- Marketing
- Performance reporting
Timeline
Operations Manager
Resatuarant Associates | Delta One Lounge JFK
02.2025 - 07.2025
Hospitality Ambassador
Restaurant Associates | Delta One Lounge JFK
10.2024 - 02.2025
Front Desk Representative
Borgata Hotel Casino & Spa & MGM Tower
05.2023 - 08.2023
Front Desk Representative
Borgata Hotel Casino & Spa & MGM Tower
05.2022 - 08.2022
Customer Service Apprentice- Student Worker
The Noyes Arts Garage of Stockton University
05.2022 - 08.2022
Bachelor of Science - Hospitality, Tourism & Event Management
Stockton University
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