Tanquanisha Wade
Arlington,TX
Summary
Self Motivated Assistant Store Manager offering over 11 years working in retail sales industry. Proven track record for creating positive working and shopping environments. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
TJX Companies
Burleson, TX
07.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Retail Supervisor
TJ Maxx, TJX Companies
Dallas, TX
07.2018 - 07.2020
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Retail Supervisor
TJX Companies
Shreveport, LA
07.2016 - 07.2018
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Retail Merchandiser
TJX Companies
El Dorado, AR
07.2013 - 07.2016
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
Education
High School Diploma -
El Dorado High School
El Dorado, AR05.2010
Skills
- POS systems operations
- Stock management
- Strategic Planning
- Customer Service
- Merchandising
- Sales strategies
- Recruiting and hiring
- Supervision and training
- Sound judgment
- Performance improvements
- Employee development
- Policy/program development
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the quarter for outstanding performance and team contributions.
- Promoted from coordinator to assistant manager, in less than 12-months
- Exceeded sales goals by an average of 25%
Timeline
Assistant Store Manager
TJX Companies
07.2020 - Current
Retail Supervisor
TJ Maxx, TJX Companies
07.2018 - 07.2020
Retail Supervisor
TJX Companies
07.2016 - 07.2018
Retail Merchandiser
TJX Companies
07.2013 - 07.2016
High School Diploma -
El Dorado High School
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